Technology Insights Blog: Phone & Collaboration

Wish Microsoft Teams integrated better with legacy phone systems? If you’re also a Mitel user, there’s good news… 

If you’re of a certain age, you might remember a time before dialing 9-1-1 connected you to emergency services dispatchers in your area. Before this service was widely available, people often found themselves scrambling to find the right number to call during an emergency. It was…

Unified Communications is a software that combines all different communication functions — voice, chat, video, etc. — into a single stream. And when I say Unified Communications as a Service (UCaaS), it means the communication software is implemented, managed, maintained, and ser…

It’s been three intense years since the pandemic reached our shores. Most consumers — although not all — were understanding and patient when businesses struggled with supply chain issues and labor shortages. 

I don’t know why we technology folks love to use multiple words to mean the same thing, but we do, especially as it relates to communication solutions. However, this is one instance where two similar terms actually refer to different things. The difference between a contact cente…

If you’re looking to up your productivity, improving your communication tools can work wonders. Teams that are well-connected are 20-25% more productive, and 86% of workers believe a lack of collaboration and communication is the biggest reason for workplace failures. 

I wish I could say it ain’t so, but this news is confirmed. Mitel has made an official lifecycle announcement that includes MiVoice Office 250 and other related solutions. Sometimes products come and go without much fanfare, but this one was a favorite of end-users and programmer…

Old landlines may be disappearing, but voice calling isn’t going anywhere. There will always be a need to pick up the phone and connect with someone else in real time. You'd think after decades of use, we would have mastered the use of business phone systems, but you'd be wrong.

One of the main reasons VoIP phone systems are ideal for small to midsize businesses is that you can make the switch without a significant upfront investment. However, you have more options when it comes to VoIP than you did with your traditional landline. You can choose to inves…

PBX stands for Private Bank Exchange, which just means a private phone network within an organization. Although the first use of a PBX was in 1882, until the 1960s, most organizations relied on the local telephone company to direct internal calls.