Because the face of the marketplace is changing, so are the landscapes people conduct their business. Arguably, employees can work mobile or remotely from nearly anywhere. Corporate headquarters. The branch office. Home. Starbucks. You get the picture. Speaking of pictures, video conferencing is an easy, streamlined way of connecting people to each other no matter where they call office.
When it comes to your business, there are certain things that set your company and its workforce apart from the competition and the rest of your industry as a whole. Perhaps you proudly boast a mobile workforce that is always on the go. Or maybe you revel in conducting most of your work from your office space. Whatever it is, your business is unique and deserving of a business phone system that matches it.
The telephone might seem antiquated with mobile phones, chat systems and video conferencing tools available, but there will always be a need to pick up the phone and directly connect with someone else. You'd think after decades of use, we would have mastered the use of business phone systems, but you'd be wrong. The following are four common headaches your phone system is no doubt causing you at work.
Without a telephone, your business would have a hard time staying in contact with clients and customers; not to mention keeping open lines of communication among employees. The digital age has brought many wonders, but the telephone is one piece of "old-school" technology your business will always need. If you haven't already upgraded your phone systems to match the digital age, you may be experiencing a number of issues. The following are some of the common issues facing older phone systems, as well as the best fix for the situation.
It's important for any business regardless of industry to focus on two areas if they’re committed to growth and success: customer retention and superior service. While there are a few different ways to set goals for each of those aspects and gauge successes, call recording and voice documentation can have a dramatic impact on both.
So you’ve compared products and made an informed decision – now what?
While some telephone system providers might sell you a system and shake your hand – leaving you to install and manage the hardware you purchased, Marco is there to configure, install and support your telephone system and end users throughout the life of your system.
With computers, smartphones and tablets flooding workspaces today, employees have multiple methods of communications available at their fingertips. However, you understand that it is still important to invest in a telephone system, but the system has to match the ever-evolving communication requirements of your company.
Every business, regardless of size, needs the ability to communicate internally among employees and externally with clients and suppliers. While email and instant messaging has grown in prominence over the last two decades, there is always going to be the need for a telephone in the office to facilitate a personal connection.
Picture it. Joan, a brand new customer, sends an email to a general email address at an electronics company with an important question about a product she’s just purchased. The email sits in limbo, in an infrequently checked folder – for days. She finally makes a frustrated phone call to headquarters. After being transferred (twice), she hangs up and never buys from that brand again. Sound familiar?
If there is one ubiquitous piece of equipment in the workplace, it's the telephone. A staple of office communication for decades, many people still have an outdated view of phone system capabilities. The concept that a phone system should be built to make and answer calls underestimates the power of and underutilizes the capabilities of modern phone systems.