Technology Insights Blog

Chris Kadoun

Chris Kadoun

Chris Kadoun is a Consulting Systems Engineer at Marco, a technology services company founded in 1973. Chris received his Associates degree in Electronics from North Dakota State College of Science in 2001. Before joining Marco in 2008 as a Voice Engineer, Chris worked as a Voice Engineer at Tharaldson Communications Inc. for eight years. Chris specializes in the entire Mitel product line (including VOIP, Unified Communications, Collaboration, Mobility and Contact Center), Meraki Networks and VMware Sales Professional.

Video Conferencing System Comparison - What's Best for You?

By: Chris Kadoun
January 23, 2019

Because the face of the marketplace is changing, so are the landscapes people conduct their business. Arguably, employees can work mobile or remotely from nearly anywhere. Corporate headquarters. The branch office. Home. Starbucks. You get the picture. Speaking of pictures, video…

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Today's Business Phone Systems Aren’t One-Size-Fits-All

By: Chris Kadoun
January 31, 2018

When it comes to your business, there are certain things that set your company and its workforce apart from the competition and the rest of your industry as a whole. Perhaps you proudly boast a mobile workforce that is always on the go. Or maybe you revel in conducting most of yo…

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4 Issues Older Phone Systems Cause and the Best Fix for the Situation

By: Chris Kadoun
February 9, 2016

Without a telephone, your business would have a hard time staying in contact with clients and customers; not to mention keeping open lines of communication among employees. The digital age has brought many wonders, but the telephone is one piece of "old-school" technology your bu…

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Protect Your Business with Recorded Customer Service Calls

By: Chris Kadoun
January 15, 2016

It's important for any business regardless of industry to focus on two areas if they’re committed to growth and success: customer retention and superior service. While there are a few different ways to set goals for each of those aspects and gauge successes, call recording and vo…

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You've Selected Your Telephone System... Now What?

By: Chris Kadoun
December 17, 2015

So you’ve compared products and made an informed decision – now what? While some telephone system providers might sell you a system and shake your hand – leaving you to install and manage the hardware you purchased, Marco is there to configure, install and support your telephone …

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PBX and VoIP Phone Systems: Which is Right for You?

By: Chris Kadoun
October 2, 2015

With computers, smartphones and tablets flooding workspaces today, employees have multiple methods of communications available at their fingertips. However, you understand that it is still important to invest in a telephone system, but the system has to match the ever-evolving co…

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Can My Small Business Benefit from a New Telephone System?

By: Chris Kadoun
July 6, 2015

Every business, regardless of size, needs the ability to communicate internally among employees and externally with clients and suppliers. While email and instant messaging has grown in prominence over the last two decades, there is always going to be the need for a telephone in …

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Here's How Mitel Phone Systems Can Help Improve Customer Service

By: Chris Kadoun
June 22, 2015

Picture it. Joan, a brand new customer, sends an email to a general email address at an electronics company with an important question about a product she’s just purchased. The email sits in limbo, in an infrequently checked folder – for days. She finally makes a frustrated phone…

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Your Phone System Should Do More than Just Answer Calls

By: Chris Kadoun
May 27, 2015

If there is one ubiquitous piece of equipment in the workplace, it's the telephone. A staple of office communication for decades, many people still have an outdated view of phone system capabilities. The concept that a phone system should be built to make and answer calls underes…

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3 VoIP Phone Options You Should Ask Your Service Provider About

By: Chris Kadoun
March 18, 2015

Today we are finding many companies moving away from traditional telephone services in favor of Voice over Internet Protocol (VoIP) phone services. The VoIP phone service offers many companies the flexibility and feature-rich systems they are looking for in their business environ…

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