Support

Marco’s Support Team Tops Industry Charts

When you work with Marco, you’re connected to an award-winning company and some of the very best in the industry. You receive a dedicated support team assigned to your account, so you’ll interact with the same friendly faces. You also have access to over 750 factory-trained, certified systems engineers and technical representatives to keep you supported and aware of the latest technologies. Preventative maintenance, remote monitoring and management, reporting and other features are also part of Marco’s support system.

We Have The Numbers To Prove It

As if that’s not enough, our full-time Support Desk representatives consistently maintain a 98% live call answer rate and resolve 97% of network service issues remotely, which allows our customers to experience less down time. And if you need on-site service, one of our technical representatives will be there to help.

Doesn’t your business deserve the very best support and service? We think so too.

Why Marco?

750

Factory-Trained, Certified Systems Engineers.

98%

Live Call Answer Rate.

97%

Service Issues Resolved Remotely.

Expert Service

Marco’s 750+ certified technicians and engineers complete 40-160 hours of manufacturer training per year. We make sure our service members are the most knowledgeable in the business because your technology and your business depend on it. So all our technology experts are certified at the highest level for their area of expertise.

Why Marco?

4

Hour or Less for On-Site Service.

160

Hours of Manufacturer Training for All Our Technicians.

96%

Guaranteed Uptime Rate.

10%

Marco’s First-Call Effectiveness Rating is in Top 10% of the Industry.

Convenient Online Services

Marco's online services make it easy to send a service request, order supplies and check your account history in real time. Use our online service/supply request process through our client support web portal at www.marconet.com/support.

The client support web portal makes it easy for you to place service calls and order supplies 24 hours a day, 7 days a week. You also have real-time access to your account information, including an equipment list, service request status/history, supply order status, purchase history and more. The portal allows you to print QR labels and download a free QR reader app to place service and supply requests directly from your smartphone.

Get Free Resources
Talk to a Technology Specialist
Subscribe to our Blog