Cloud-Based Phones

Add a line, connect a new hire, support a remote team — without a hardware purchase or a maintenance call.

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The costs of an aging phone system

If your system is over eight years old, you might be noticing:

Buttons that stick or handsets that stop working
Repairs are getting more frequent and expensive
Getting less support from your phone company
Phone bills that keep going up

The right system starts with the right partner

Cloud phone systems vary significantly in what they offer, how they scale, and what they cost. We help you work through the right questions before you commit — so you end up with a system that actually fits.

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Industry expertise

We know what tends to get missed when no one asks the right questions.

Better overall deals

Our strategic partnerships often allow us to offer a better overall value than going direct.

Negotiated contracts

Eligible organizations can access pre-negotiated pricing — no RFP required.

Marco has great implementation and excellent pre-sale support. Before I even purchase, I know for sure what it's going to do and if there are certain things it can't do. Their presale is some of the best — if not the best — I've ever seen.

— Andrew Rosenau, Granite Falls Health

Marco has the VoIP expertise to meet and exceed expectations. We are happy with the solution we chose and Marco's performance. This is one of the biggest technology projects we've had in the last five or six years, and it was the smoothest implementation we've had. That says a lot about their capabilities.

— Al Meyers, Douglas Machine

Not sure which system is right for you?

Answer a few questions about your organization and your current setup and get customized recommendations on what to consider — and what to budget for.

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What a cloud phone system brings

Too many businesses wait too long to make the move to a cloud-based system. Once they make the switch, they wish they had done it sooner.

Freedom to scale

Add or remove users and features in a few clicks. No IT headaches.

Lower ongoing costs

Cloud phone systems eliminate most maintenance and long-distance costs.

Better service

Remote or traveling workers are still reachable on the same number.

Common questions about cloud-based phone systems

Prevailing wisdom about phone systems has changed quite a bit in recent years. Here are the current answers.

It depends on the system, but most installations take 60–90 days from the time you commit to a solution. It's not uncommon for businesses to start planning 6–12 months in advance — especially if existing service contracts or hardware end-of-life timelines are a factor.

The earlier you start the conversation, the more options you have.

In most cases, yes. Number porting is standard with cloud phone systems, though the process and timeline vary depending on your current carrier. We help you work through this before you commit to anything.

Most cloud phone systems have failover options — calls can be rerouted to mobile devices or backup lines automatically. The right answer depends on how critical uptime is for your business, which is one of the questions worth addressing early in the planning process.

Generally, no — cloud systems are easier to manage than on-premises hardware. Adds, moves, and changes that used to require a technician visit can typically be handled through a web portal.

That said, the complexity varies by system, which is why getting the right recommendation upfront matters. It's also worth mentioning that your IT team's time may be better spent on more strategic tasks.

A few key questions: Would you rather make a bigger upfront investment or pay monthly? How much are you growing? Do you have remote or hybrid workers? What integrations do you need? What's your disaster recovery plan if phones go down? And how much IT capacity do you have to manage the system day-to-day?

Getting clear on these before you start looking saves a lot of time and backtracking later.

None. VoIP (Voice over Internet Protocol) refers to the technology. Cloud refers to the way that technology is delivered. These terms are often used interchangeably.

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Phone systems can be difficult to research online! Tell us what you're working with, and we'll help you figure out the right path forward.

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Cloud-Based Phones

The costs of an aging phone system