Fully Managed IT

A managed IT service provider will be responsible for managing and monitoring a business's technology environment under a defined service level agreement.

Here's what ours includes: 

• 24/7/365 security operations center (SOC)
• Proactive network, server, and end-user device monitoring
• Dedicated help desk support with a 95% live call answer rate
• On-site support for issues that can't be resolved remotely
• Patch and vulnerability management
• Email security with advanced threat protection
• Spear-phishing protection with built-in AI
• Multi-factor authentication
• Regular simulated phishing tests
• Security awareness training
• Cloud backup of Microsoft 365
• IT environment documentation and regular reviews

Our managed IT service also brings additional value in a number of ways: 

• Compliance-aligned security practices and documentation for regulated industries
• Security information and event management (SIEM)
• Multi-location support under a single partnership
• IT hardware/software lifecycle management and reporting
• Technology road-mapping and a dedicated technical account manager
• Our comprehensive technology intelligence platform

Managed IT services are often priced on a per-user, per-month basis — giving businesses predictable monthly costs that scale with headcount rather than fluctuating with incident volume.

The total cost of ownership is generally lower than maintaining an equivalent internal IT team when factoring in salaries, benefits, training, and turnover.

As more and more business processes are entirely dependent on technology, an IT provider needs to be a strategic partner, not just a vendor. 

They should bring elite experience in your industry, but also be able to provide mentorship on emerging threats, new tools, and how you could use your tech to hit big-picture goals, including growing your business. 

Our ultimate goal is to prevent issues. But if and when more targeted support is needed, responsiveness matters!

Marco's help desk answers 95% of calls live, with a 95% remote resolution rate. 

Yes. In fact, we frequently partner with IT leaders who want to work more strategically.

When we're providing cybersecurity coverage, resolving recurring issues, and providing help desk support and after-hours monitoring, internal teams can focus on the big picture. 

Fifteen years ago, there was some trade-off in responsiveness when you outsourced IT support.

Now, most problems can be resolved remotely, so if anything, tickets are typically resolved faster with an IT provider than they would be internally.