On-Premises Phones

Yes. Marco has a Sourcewell telecommunications contract for Mitel equipment, which can save member organizations time and money.

Marco chooses its strategic partnerships carefully, weighing independent analyst recognition along with a company's dedication to quality, innovation, and reliability.

Mitel remains one of the leading on-premises phone system providers, with a strong portfolio across hospitality, public sector, healthcare, financial services, and contact center environments.

That's why we've partnered with Mitel for 40+ years and hold partner status with five vertical expertise badges.

Not necessarily — it depends on your planning horizon and how you model costs. Cloud systems have lower upfront costs but ongoing monthly fees that add up over time.

For stable organizations with predictable usage and capable IT teams, the long-term cost of ownership on-premises can be lower than years of subscription fees. The right answer depends on whether you'd rather spread costs over time or make a larger upfront investment that pays off over years.

No — Mitel's systems are specifically designed to support hybrid and migration paths.

Organizations can start on-premises and add cloud capabilities over time, run hybrid environments, or migrate gradually without a rip-and-replace approach. Your investment doesn't lock you into a single deployment model forever.

Organizations with unreliable internet connectivity, strict data sovereignty or compliance requirements, complex contact center needs, or a preference for owning their infrastructure outright.

Industries like government, financial services, hospitality, and manufacturing tend to be strong fits — though the right answer depends on your specific environment and IT capacity.

If you just want the system itself, we can design the solution around your environment, manage the installation, and provide end-user training. Once the system is live, day-to-day management will be handled by your team.

If you find that you'd rather free up your IT team's time, we can also support your on-premises system.

Most on-premises systems have a useful life of 7–10 years before hardware starts to degrade, parts become harder to source, and repair costs start climbing.

Software support timelines vary by manufacturer — which is why it's worth knowing your system's end-of-life date before something forces your hand.

A few signals: repair bills are increasing, parts are getting harder to find, your system is approaching the manufacturer's end-of-life, or your business has outgrown what the system can do.

The businesses that navigate this best start planning 6–12 months before they have to — not after something breaks.