Your Team, Extended.
Strategic Resourcing is Marco’s approach to IT staff augmentation — a dedicated employee, embedded in your IT team, working under your direction, for one predictable monthly fee.
Why Choose Strategic Resourcing?
Open requisitions sit unfilled for months, contractors bring no loyalty or continuity, and ticket-based support doesn’t replace someone who knows your environment. Here’s what makes Strategic Resourcing different.
Dedicated IT support
Same person, every day — a named Marco employee embedded on your team, not a revolving door of contractors. That continuity means less time re-explaining your environment and more time getting things done.
You direct the work
You set the priorities and daily direction, day to day, just like a member of your own team. Marco handles employment, benefits, and HR behind the scenes, so you get the control without the administrative overhead.
Fixed monthly fee
You pay one flat monthly rate for your dedicated IT support resource — no hourly tracking to audit, no surge pricing when things get busy, and no invoice surprises waiting for you at the end of the month.
What’s included?
Every team’s IT gap looks different: Some need help with the day-to-day, others need someone who can take on more complex systems work. Strategic Resourcing is built to flex to whichever one fits your team.
Support Desk Technician
DAY-TO-DAY END-USER SUPPORT
Your dedicated resource handles the hands-on work that keeps your team moving — on-site or remote, every day.
Includes:
- Password resets and account provisioning
- Hardware troubleshooting (printers, PCs)
- Software installs and basic configuration
- Walk-up/helpdesk support
- Ticketing and documentation
- And more
Support Desk Specialist
ADVANCED SUPPORT & ADMINISTRATION
All Technician-level support, plus the deeper systems work your team doesn’t have time to own.
Includes:
- All L1.5 responsibilities
- Microsoft 365/Azure administration
- Workstation imaging and endpoint management
- Advanced troubleshooting, Citrix/VDI support
- Escalation point for L1.5 issues
- And more
Additional Roles & Technical Capabilities
SCOPED ON REQUEST
Need something beyond Technician or Specialist-level support? Additional roles, including Systems Engineer or network and security specialists, can be scoped individually to fit your team.
In my opinion, Marco has the highest quality, the highest knowledgeable experience. They're efficient, they're friendly, they take care of us. And to me, someone that's going to take care of me, that's a comfort.
, G.R. Daniels Trucking
Marco was very thorough in their process for bringing a customer onboard to the cloud. They had all of the steps we needed to go through laid out.
, Marshfield Area Chamber of Commerce
We went to being backed up not only on the main server but backed up in the cloud, which has been a huge benefit.
, Hill Top Home of Comfort
Ready to extend your team?
Connect with an IT specialist
Your IT team shouldn’t have to choose between doing it all themselves and losing control of the work. If you’re short on capacity and want to talk through what Strategic Resourcing looks like for your team, let’s talk.