Managed Communications

Powerful tools — none of the complexity.

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When to outsource management

Here's when in-house management doesn't make sense:

Your IT team is overwhelmed
You're choosing tools based on what your team can support, not what the business needs
You're concerned about user adoption
Adding or removing users takes too much time

See Our Guide to Managed Voice

What we provide that most providers don't

Here, management doesn't just mean "making sure it works." It means "making your life easier."

Flexible options

Get the system that best suits your needs — either on-premises or in the cloud.

More value

Access competitive pricing and elite expertise that most can't match.

Smooth adoption

Project management and support facilitate a simpler implementation.

What we can take off your plate

We don't push our clients into the system that's best for us. We're always adding new support options to serve more needs.

On-premises systems

Cloud platforms aren't the right fit for everyone. Marco Managed Voice (MMV) lets you offload management of traditional systems.

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Cloud voice systems

Voice as a Service (VaaS) allows you to save money on your phone bills without burdening your IT team.

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Unified communications platforms

Our Unified Communications as a Service (UCaaS) offerings include options for Microsoft Teams, Webex, and Zoom.

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Which phone system would suit you best?

Thinking about phone systems has changed. Answer a few questions to get quick recommendations.

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How we ensure a smooth transition

Here's what you can expect:

A dedicated project manager
A custom implementation plan
End-user training before go-live
On-site technicians
Separate scheduling for each location

Find quick answers to common questions

Phone system advice ages fast, and much of what you'll find online is already out of date. Here are the current answers.

UCaaS, or Unified Communications as a Service, delivers voice, video, messaging, and collaboration tools through the cloud — without the on-premises hardware a traditional PBX requires.

Instead of managing physical infrastructure, businesses pay a predictable subscription and access everything through an internet connection. It scales easily, works from any device, and removes the burden of maintenance from internal IT teams.

UCaaS delivers a full unified communications suite — voice, video, messaging, and collaboration tools together.

VaaS, or Voice as a Service, focuses specifically on cloud-based voice without the full collaboration platform. VaaS suits businesses that need reliable phone service without the added complexity or cost of a complete UCaaS deployment.

Network bandwidth, latency, and infrastructure quality directly affect call quality and reliability. Outdated switches, insufficient Power over Ethernet capacity, or an unstable internet connection can cause dropped calls and audio issues regardless of which platform is deployed.

Marco has communication and network specialists in-house, so there are no unpleasant surprises.

It depends on the communications tools you're currently using.

If you have an on-premises system or you're currently using a lot of separate communications tools, UCaaS can be the lower-cost option.

We're happy to run the numbers so you can make a confident decision.

It depends on the system. Most implementations take 60–90 days from signing to go-live, depending on the size and complexity of your environment.

Marco builds a custom timeline during the planning phase so you know exactly what to expect before deployment begins.

Your current phone numbers transfer over. Marco handles number porting as part of the implementation process — including local lines, toll-free numbers, and fax lines.

Resistance and slow adoption usually come from being asked to change without being prepared.

Marco includes end-user training before go-live so employees are comfortable with the new system before the cutover happens — which is the single biggest driver of smooth adoption, as well as quicker ROI.

How Often Should You Replace Your Business Phone System?

Nowadays, most people get a new cell phone every one or two years and don’t bat an eye about it. Fortunately, the lifecycle of an office desk phone isn’t quite as short.

Find Answers

How Much Can You Save With Unified Communications?

Not all UCaaS benefits translate directly into dollars and cents. In this blog, we focus on the ones that do.

See the Math

See if we're the right fit

Phone systems deserve more thought than most teams have time for. We'll do the overthinking so you can move quickly.