Managed Services

Managed Services

Managed services can mean different things to different people. Here’s what we mean when we say it: It’s the be-all, end-all, one-and-done problem-solver you’ve been looking for.

Somewhere Where There Isn’t Any Trouble…

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Because we’re a comprehensive provider, no matter what’s causing a problem, our expert techs can fix it. But what our clients appreciate about us most is that we work proactively, so those persistent problems tend to just fade away.

  • Our pricing is designed to maximize accessibility and scalability to accommodate organizations of every size
  • Get quick access to our US-based team of over 650 certified systems engineers and technical representatives
  • With 24/7 monitoring, we’ll help make sure your tools are ready to go when you need them
  • All of our recommendations are in line with cybersecurity best practices

Our Services

Managed IT
Managed IT
Managed IT

Eliminate unnecessary infrastructure expenses while we keep your systems up and running and reduce risk throughout your organization.

  • Our US-based professional help desk maintains a 95% live call answer rate and resolves 95% of network service issues remotely
  • We’ll monitor and manage your systems 24/7
  • Our security-focused services are architected on NIST Cybersecurity Framework
  • We’ve successfully completed a SOC 2 Type 2 examination for our Managed IT services
Managed Print
Managed Print
Managed Print

Save up to 30% on print costs while improving productivity and security, and reducing workplace frustration.

  • Print security services — including unique passwords at setup, secure decommissioning, and a print security assessment — are included as part of our regular offering
  • Our print management software allows us to resolve most issues before they cause a disruption
  • Automate supply ordering while you reduce your vulnerability to office supply scams
  • Take advantage of our years of experience helping clients in the legal, healthcare, government, and manufacturing sectors
Managed Voice
Managed Voice
Managed Voice

Maximize uptime while you reduce cost with the communication technology that will serve your organization best.

  • Service, troubleshooting, monitoring, and maintenance are included
  • We’ll promptly apply any upgrades and patches to make sure your system is always up-to-date
  • Our user-friendly portal makes it easy to add or remove users
  • We’ll provide end-user training as needed so your IT team can focus on other things

Marco’s Managed Services in Action

Interested in learning more about how Marco can help you consolidate vendors or pave the way for growth? We recently put together a full case study highlighting our 30-year partnership with a full-service law firm — Quinlivan and Hughes. Here are the highlights…

We had been providing copier/printer, IT, voice, shredding, and help desk services, so the firm could consolidate vendors and give their clients their full attention. And as so often happens when organizations refocus on their core mission, the firm began to grow quickly. Of course, growth often brings additional challenges, so they reached out to schedule a comprehensive technology assessment to help with strategic planning.

The result? They’re well-positioned to keep on growing, and they were able to open a second office location in 2021.

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Looking for the best technology?

The best way to get a solid return on your investment begins with choosing the right technology for your business. Contact us to simplify your search.