Technology Insights Blog

While younger generations have a strong preference for other communication tools, voice calls aren’t going away any time soon. However, those Plain Old Telephone Systems (POTS) that rely on analog copper phone lines are, and it’s already happening. In fact, many traditional phone…

If you’ve been researching ways to upgrade your business phone system and take advantage of cost savings, you probably have come across the term Hosted VoIP. VoIP stands for Voice over Internet Protocol, which is a technology that facilities voice calling over the internet. To ac…

It was truly incredible to witness how quickly many businesses were able to adapt to remote work when the initial waves of the pandemic hit. New digital tools were found to do the same work; in many cases, they have proven themselves to be easier to use and more secure than their…

Technology is right up there with marketing when it comes to the industry’s fondness for acronyms. If you’d like to decode these two easily, as well as many, many others, “aaS” stands for “as a service.” For example, Cloud as a Service is abbreviated CaaS, Disaster Recovery as a …

FCC order 19-72A1 allowed telecommunications companies to abandon outdated copper POTS (Plain Old Telephone Service) lines. It also mandates that end-users must switch to an alternative before August 2nd of this year. This order was issued back in August of 2019, and quite a lot …

To put it simply, hosted voice is a phone system that’s managed in the cloud. But while that’s the easiest way to explain what it is, it’s not the best way to understand what it actually does. In this blog, I’ll give a basic overview of how hosted voice works, and what that actua…

It’s an exciting time to talk about phone systems for small businesses. Features that were once only accessible to large companies are now available to small and midsize businesses, and cost much less each month than a traditional landline system.

Technology is moving faster and faster, and that’s given us many incredible things. It’s hard to think about where many businesses would be without modern communication and collaboration tools during the past few years.  Rapid innovation is an inherent byproduct of strong competi…

There's just something satisfying about a landline telephone, and unlike the old dot matrix printer, many people still have a fondness for it. The receiver was better designed for the human hand, it couldn't be programmed to play an annoying song when it rang, and you could hang …