Technology Insights Blog

You ever fall in love with a car you’ve gotten really comfortable with? You probably know that better models are out there with features you’ll really like, but it’s still hard to say goodbye. For many, Mitel MiOffice Business 250 is kind of like that. 

These tools are often discussed as if they’re almost identical. They’re not, but because UCaaS includes VoIP calling, it can get confusing if you’re just comparing features. 

Wish Microsoft Teams integrated better with legacy phone systems? If you’re also a Mitel user, there’s good news… 

I don’t know why we technology folks love to use multiple words to mean the same thing, but we do, especially as it relates to communication solutions. However, this is one instance where two similar terms actually refer to different things. The difference between a contact cente…

If you’re looking to up your productivity, improving your communication tools can work wonders. Teams that are well-connected are 20-25% more productive, and 86% of workers believe a lack of collaboration and communication is the biggest reason for workplace failures. 

SD-WAN stands for Software-Defined Wide Area Network. This topic can get fairly weedy, so I’ll try to keep it as simple as possible. 

UCaaS, or Unified Communications as a Service, is an integrated communications platform hosted in the cloud. Having voice calling, video meetings, messaging, and more all in one platform has always offered a number of benefits, like reducing the need for business travel and commu…

Old landlines may be disappearing, but voice calling isn’t going anywhere. There will always be a need to pick up the phone and connect with someone else in real time. You'd think after decades of use, we would have mastered the use of business phone systems, but you'd be wrong.

No matter what your role is at your current organization, we are all customers ourselves. We, too, have yelled “representative” at an IVR (Interactive Voice Response) system that keeps asking for information but can’t understand or process the information it’s been given.

One of the main reasons VoIP phone systems are ideal for small to midsize businesses is that you can make the switch without a significant upfront investment. However, you have more options when it comes to VoIP than you did with your traditional landline. You can choose to inves…