Technology Insights Blog

Have you ever had this happen to you? You bought something from a retailer, and somewhere along the way, your order got messed up. These things happen, but what happens next is crucial. This is exactly when a business can either lose your trust or earn more of it.

If you want your customers to talk about your business to others, treat them well. But if you really, really want to get talked about, treat them badly. Recent statistics indicate that 87% of consumers will share a good customer experience with others, but 95% will rat you out ov…

For many of us, it’s hard to imagine going just one day without our smartphones, and our ability to make and receive calls from almost anywhere is the least of it. Business phone systems have come a long way too, and if you haven’t updated yours in the past few years, you and you…

For businesses, timely and reliable communication within the organization and with customers is a critical part of success. Telecommunication services, provided by a carrier or telecom provider, make this possible. Here are four major benefits telecom services provide to your org…

What’s largely responsible for most workplace failures? 86% of employees and executives would tell you it’s poor communication, which is perhaps why enterprise-scale companies with workers on different floors or in multiple locations were the quickest to embrace Unified Communica…

You ever fall in love with a car you’ve gotten really comfortable with? You probably know that better models are out there with features you’ll really like, but it’s still hard to say goodbye. For many, Mitel MiOffice Business 250 is kind of like that.

These tools are often discussed as if they’re almost identical. They’re not, but because UCaaS includes VoIP calling, it can get confusing if you’re just comparing features.

Wish Microsoft Teams integrated better with legacy phone systems? If you’re also a Mitel user, there’s good news…

I don’t know why we technology folks love to use multiple words to mean the same thing, but we do, especially as it relates to communication solutions. However, this is one instance where two similar terms actually refer to different things. The difference between a contact cente…

If you’re looking to up your productivity, improving your communication tools can work wonders. Teams that are well-connected are 20-25% more productive, and 86% of workers believe a lack of collaboration and communication is the biggest reason for workplace failures.