Technology Insights Blog

It was truly incredible to witness how quickly many businesses were able to adapt to remote work when the initial waves of the pandemic hit. New digital tools were found to do the same work; in many cases, they have proven themselves to be easier to use and more secure than their…

FCC order 19-72A1 allowed telecommunications companies to abandon outdated copper POTS (Plain Old Telephone Service) lines. It also mandates that end-users must switch to an alternative before August 2nd of this year. This order was issued back in August of 2019, and quite a lot …

To put it simply, hosted voice is a phone system that’s managed in the cloud. But while that’s the easiest way to explain what it is, it’s not the best way to understand what it actually does. In this blog, I’ll give a basic overview of how hosted voice works, and what that actua…

It’s an exciting time to talk about phone systems for small businesses. Features that were once only accessible to large companies are now available to small and midsize businesses, and cost much less each month than a traditional landline system.

When it comes to phone systems, these days there’s no shortage of options. However, if you’ve already been researching this topic, you probably know that deciphering which system is best for you isn’t always easy. The right phone system can save you money and drive productivity; …

Sometimes we human beings need that extra push. Most of the technology necessary to accommodate remote work was available years ago, and workers had been asking for more flexibility for quite some time. It took a global pandemic for remote and hybrid work environments to become c…

There's just something satisfying about a landline telephone, and unlike the old dot matrix printer, many people still have a fondness for it. The receiver was better designed for the human hand, it couldn't be programmed to play an annoying song when it rang, and you could hang …

You can have an amazing website, a great social media presence, and a friendly staff that can field questions on all sorts of messaging apps. But when your customers have a question, one of the best things a small business can hope for is that they simply pick up the phone and ca…

Network reliability is a pretty hot topic these days, and for a good reason. It’s what keeps businesses functioning when they otherwise might not. However, all the new hardware and software that money can buy will not allow you to springboard past network issues. Reliable network…

You’re likely here for 1 of 2 reasons: You’re frustrated with your organization’s competitive solicitations process and requirements (and potentially looking for alternative solutions). You’ve heard of Sourcewell and want to know more. If you can relate to either of these, you ar…