Technology Insights Blog

SD-WAN stands for Software-Defined Wide Area Network. This topic can get fairly weedy, so I’ll try to keep it as simple as possible.

UCaaS, or Unified Communications as a Service, is an integrated communications platform hosted in the cloud. Having voice calling, video meetings, messaging, and more all in one platform has always offered a number of benefits, like reducing the need for business travel and commu…

Old landlines may be disappearing, but voice calling isn’t going anywhere. There will always be a need to pick up the phone and connect with someone else in real time. You'd think after decades of use, we would have mastered the use of business phone systems, but you'd be wrong.

No matter what your role is at your current organization, we are all customers ourselves. We, too, have yelled “representative” at an IVR (Interactive Voice Response) system that keeps asking for information but can’t understand or process the information it’s been given.

One of the main reasons VoIP phone systems are ideal for small to midsize businesses is that you can make the switch without a significant upfront investment. However, you have more options when it comes to VoIP than you did with your traditional landline. You can choose to inves…

PBX stands for Private Bank Exchange, which just means a private phone network within an organization. Although the first use of a PBX was in 1882, until the 1960s, most organizations relied on the local telephone company to direct internal calls.

While younger generations have a strong preference for other communication tools, voice calls aren’t going away any time soon. However, those Plain Old Telephone Systems (POTS) that rely on analog copper phone lines are, and it’s already happening. In fact, many traditional phone…

If you’ve been researching ways to upgrade your business phone system and take advantage of cost savings, you probably have come across the term Hosted VoIP. VoIP stands for Voice over Internet Protocol, which is a technology that facilities voice calling over the internet. To ac…

It was truly incredible to witness how quickly many businesses were able to adapt to remote work when the initial waves of the pandemic hit. New digital tools were found to do the same work; in many cases, they have proven themselves to be easier to use and more secure than their…

Technology is right up there with marketing when it comes to the industry’s fondness for acronyms. If you’d like to decode these two easily, as well as many, many others, “aaS” stands for “as a service.” For example, Cloud as a Service is abbreviated CaaS, Disaster Recovery as a …