4 Benefits of Telecom Services Most Businesses Want

By: Chris Darr
June 7, 2023

For businesses, timely and reliable communication within the organization and with customers is a critical part of success. Telecommunication services, provided by a carrier or telecom provider, make this possible. Here are four major benefits telecom services provide to your organization.

4 Benefits Voice and Internet Providers Bring to Businesses

1. Improved Communication

The internet is rich with statistics that point to how improved communication leads to better outcomes, but perhaps more impactful are statistics that show the price businesses pay for lacking, ineffective, or otherwise poor communication, both internally and externally: 

  • Poor communication is cited as the reason a project wasn’t completed 44% of the time
  • Poor communication is cited as the reason for low employee morale 31% of the time
  • Poor communication is cited as the reason for missed performance goals 25% of the time
  • Poor communication is cited as the reason for lost sales 18% of the time
  • Miscommunication can cost a company of up to 100 employees $420,000/year

Of course, not all human beings are naturally gifted at communication. So do better tools really help? Science has had some time to weigh in on digital solutions, and so far, the answer is, yes, better tools make for better communication. Robust communication tools also help facilitate quicker and more effective communication between departments, which helps break down the silo mentality that can characterize some larger organizations. 

2. Enhanced Team CollaborationMarco-JuneBlog1_v1-(1080x1080)

Do you have cross-functional teams within your organization who work on corporate initiatives, new products, programs, and/or marketing campaigns? They likely get together on a regular basis to discuss progress and share ideas. Telecom services provide the access and communication capabilities needed to bring employees together and make progress on any joint ventures. 

Perhaps not surprisingly, as of 2021, 71.7% of C-suite executives agree that connected workplace technologies are very important to future workplace strategy.

3. Increased Flexibility

58% of Americans now report being able to work from home at least once a week, and 35% can do so all week long. If you have remote employees in your organization, or your employees are required to travel frequently for training and client meetings, excellent telecom services can help them stay connected.

4. Premier Customer Service

It’s hard to beat voice calling when it comes to customer service and problem-solving. In a recent survey, 90% of consumers worldwide rated an immediate response as essential or very important, and defined “immediate” as 10 minutes or less. 

The ability to connect quickly through the internet 24/7 is essential to your ability to service these customers. The communication between your organization and your customers can reinforce your brand and your relationship with your prospective and current customers. 

But to accomplish this, you need a dependable connection.

Telecommunications Carriers

A telecommunications carrier is a company that's been authorized to operate a communication system. This can include landlines and cellular phones, internet, VoIP services, and more. 

When it comes to options, most people are familiar with large, national brands. These companies often bring a level of reliability that can't be found in any other company. But no matter where you are in the nation, there are likely smaller, regional providers that have benefits of their own. 

Telecommunications Carrier Options Infographic

There are 870 wireless telecommunications carriers in the US alone, so in order to simplify your research, I’ve put together an infographic that compares various tiers of telecommunications providers and highlights the common advantages and disadvantages of each.

Telecom Carrier Infographic

How a Carrier Agent Helps You Get the Most From Business Telecom Providers

If you're trying to figure out what company to choose, with so many options, it can be a little daunting. A carrier agent, like Marco, is a company that has agreements with several telecommunication partners to sell services on their behalf. The advantage of carrier agents is that they'll shop across available options, instead of requiring you to wade through each company's offerings yourself, trying to decide what's best.

When you trust a carrier agent to handle your telecom needs, the hard work is done for you. They take on the responsibility of finding what's available and presenting it to you, and you’re still eligible for all the discounts your carrier offers. You’ll be paying either the same amount or less as your agent works on your behalf to get you the very best deal. 

For example, telecommunications bills are notoriously complicated, and where you find complications, you also find mistakes. Even today, up to 15% of telecommunications invoices contain errors.

Invoice error

With a carrier agent, you’ll get: 

  • Simplified billing and auditing services to track expenses and dispute billing errors 
  • Contract negotiation to secure agreements that are in line with your budget and goals 
  • Lifecycle management to ensure you aren’t caught off guard by aging equipment 
  • Recommendations for the best telecommunications solutions for you, according to your business goals
  • Rates that are the same or lower than working with a telecommunications carrier directly
  • Analytics to measure your actual usage needs and the efficiency of your network 

Having a carrier agent work on your behalf is a win-win for businesses that are looking to save time and money. But having a carrier agent that’s large enough to put pressure on top telecommunications companies yet small enough to make you feel like you’re their only client is a rare find indeed. 

Good news for you, though. You found us! Click the button below to talk to a Marco telecommunications specialist. 

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Topics: Phone & Collaboration