June 29, 2026
SmartForms are coming to mChat — and it's the biggest upgrade to the support experience we've built.
SmartForms are joining mChat — and they change everything
Right now, when you need to request something specific — a new employee setup, a software install, a permissions change — there's back-and-forth involved. We ask clarifying questions. You respond. Things move, but not as fast as they should.
SmartForms eliminate that entirely. When mChat detects what you need, it surfaces a targeted form right in the conversation. You fill in exactly what's required. The automation fires. Done.
Here's what that means in practice:
- No more "can you send more details?" SmartForms collect the right information upfront — device, user, impact level, urgency — before anyone has to ask.
- Automations execute immediately. Complete, structured data goes straight to our automation engine. Common requests resolve in minutes, not hours.
- Technicians arrive fully briefed. When a human tech is needed, they already have everything — no intake call, no duplicate questions.
- Built for your most common requests. New hire onboarding, offboarding, license changes, access requests — the scenarios you hit most often, handled cleanest.
How it works:
- You describe it — send a message in mChat like you normally would
- SmartForm appears — a targeted form surfaces with only the fields that matter
- You fill it in — 30 seconds of input replaces multiple rounds of follow-up
- It gets done — automation fires, or a fully-briefed tech takes over
mChat is Marco's #1 recommended support channel. Even before SmartForms arrive, mChat delivers faster triage, real-time updates, and the cleanest support experience we offer. Start your requests here — and when SmartForms launch, you'll already be in the right place.
What mChat already does for you
mChat is Marco's AI-powered support interface available right inside Microsoft Teams. Every message you send is triaged immediately by AI — context understood, priority assigned, and in many cases, the issue resolved automatically without a technician ever needing to step in.
- Instant AI triage, 24/7 — every request acknowledged and prioritized immediately, including nights and weekends. Common issues often resolved before a tech gets involved.
- 60+ automations on demand — password resets, account unlocks, license changes, software installs — executable directly from a chat message, in minutes.
- Real-time status updates — you're kept informed as your request moves forward. No need to call and check — mChat tells you what's happening.
- Seamless technician handoff — when a human tech steps in, they're fully briefed. No re-explaining context, no duplicate questions — just fast, informed help.
Get started now
Start using mChat today so you're ready to take full advantage of SmartForms the moment they arrive. Open it in Microsoft Teams, the desktop app, or the Insights Cloud Portal and see what's already possible.
