Technology Insights Blog

When you ask someone a direct question, one of the last things you want to hear as an answer is this: “it depends.” But in my experience, that answer usually means the person doesn’t want to answer your question or that they need more information from you first.

If you thought that getting a new phone system would be a breeze — a simple case of counting your employees and getting price quotes — you may need to rethink things. The number of options for your communications system has expanded in the last few years. Which is why I put toget…

The phone system. It's an essential communication tool. After all, communication is vital to business operation – and we know that's not changing anytime soon.

When it comes to phone systems, you have a lot of options. But there is only one system and method of delivery that is the best for your organization's needs. To help you determine which option is right for you, consider your organization's use of, frustrations with and wishes fo…

Relying on a single form of business communication is uncommon and, frankly, impractical. Your employees have office phones at their desks, workstations equipped with business applications, mobile phones, inter-office instant messaging and more. Although your employees use multip…

More than 15 years ago, Marco team members started using Internet or IP phone technology allowing them to make and receive calls from anywhere. It started as a perk, especially on those bad weather days, to enable employees to remain productive from the comforts of home.

Workplace communication constantly evolves with newer, better, faster technologies, but what happens when all these technologies are piled onto a foundation of poor communication practices? Whether in-person, over the phone, via email or through video conference there’s one const…