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    Tribute to a Leader Worth Following: Todd Erne

    By: Jeff Gau
    April 2, 2020

    Over the years, I have written about leaders worth following. The leader that I’m writing about today we lost suddenly (and far too soon). I think the best way to honor Todd Erne is to continue his legacy of leadership.  

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    There’s a Right Way to Complain

    By: Jeff Gau
    March 19, 2020

    We have all had those moments when we were disappointed with a product or service. So, we typically reach out to share our feelings and seek some sort of resolution. What happens next matters. How do you handle it?

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    Cultivating More High Performers

    By: Jeff Gau
    March 5, 2020

    In every organization there are three types of performers: low, medium and high. Obviously, as leaders, we naturally want more high performers than low or even medium.

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    Delivering Difficult Messages

    By: Jeff Gau
    February 20, 2020

    When was the last time you had to share a difficult message? As a leader, it may not have been that long ago. Even if you lead the best team or high-performing organization, there will be times when you have to “talk” about the tough stuff.

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    How We Welcome New Employees Matters

    By: Jeff Gau
    February 6, 2020

    Every month, I get to personally welcome a group of new employees and see their enthusiasm as they embark on their career here at Marco. Each time I am reminded of their expectations and our role as leaders to keep building on that momentum.

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    What Makes a Good Corporate Citizen?

    By: Jeff Gau
    January 23, 2020

    The Marco team finished 2019 by coming together to ring the bell to raise awareness and donations to support the Salvation Army – a charity that touches all the communities we serve. It stacked up to 180 hours of employee volunteering. It has become a tradition here at Marco that…

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    A Well-Run Organization

    By: Jeff Gau
    January 9, 2020

    I remember when I first bought my 1969 Mustang in 2010. It was delivered on a trailer and needed some serious restoration. I imagined it could be brought back to its original glory and once again be a beautiful classic car. I spent the time and money to restore it and make it sol…

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    A Fresh Look at Strategic Planning

    By: Jeff Gau
    December 19, 2019

    It is that time of year when we’re closing out the year and looking forward to 2020. We set goals to advance our organizations, initiatives to achieve them and budgets to support them. How’s your strategic plan looking for 2020 – and beyond?

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    Negotiating: Lessons Learned

    By: Jeff Gau
    December 5, 2019

    On a recent trip to Southeast Asia, I was reminded of the art of negotiation. In the marketplace, tourists meandered through vendor booths with many of the same or similar products. Few of the products had prices, naturally forcing negotiations.

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    A Leader Worth Following: Doug Albregts

    By: Jeff Gau
    November 21, 2019

    Hiring someone better than yourself is a good leadership strategy, and it naturally elevates the entire team. The recent hire of our new president, Doug Albregts, is a good example.

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