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    The Ins and Outs of Cloud Voice

    By: Kevin Simmons
    June 8, 2017

    Outdated communication technology is pretty common in today's businesses and organizations. It's not unheard of to be scraping by on an on-site PBX system where half the devices don't have basic functionality like working speakerphone or the ability to transfer calls without dropping them. 

    Quality communication is one of the cornerstones of successful organizations, which makes subpar communication technology a pretty important problem to tackle.

    The Ins and Outs of Cloud VoiceWith Cloud Voice, organizations have access to the latest communication features, and they get to do so without having to do the heavy lifting of managing and updating the technology themselves. Below, I've outlined some of the top benefits Cloud Voice brings to organizations. 

    Cloud Voice Reduces On-Premise Hardware

    When your communication technology lives in the cloud, there's very little hardware on-premise besides the physical phones and headsets used to communicate. Cloud-based communications are also easy for providers to manage and maintain, since there's no need to send a technician on-site when or if problems occur. 

    Cloud Voice Shifts Communication from a Capital Expense to an Operating Expense

    Cloud Voice requires a regular, monthly investment, and all the extras like maintenance, patches and upgrades are covered under your managed contract. You'll have a predictable monthly operating expense that makes balancing your budget and dealing with resource limitations simple. This replaces the old model of a single, capital expense followed by unpredictable service and maintenance charges on an as needed basis. 

    Cloud Voice Keeps Data Secure

    One question I receive pretty often is whether or not cloud-based communications keep data secure. Luckily, data stored in the cloud is safe. We have information security in place, and we have the documentation to prove how safe and isolated it is.

    Cloud Voice Has Seamless Implementation

    The final benefit I'll share with you is the simplicity of implementation. Cloud Voice is a managed service, and as a result, implementation is handled by us. It comes down to taking stock of your existing phones and communication technology, determining the bandwidth requirements for your organization's needs and setting up the devices and the software. After setup, you have access to high-quality customer service if or when you need it. 

    To review, Cloud Voice brings organizations

    • Reduced on-premise hardware
    • A predictable, monthly expense
    • Secure, cloud-based communications
    • Simple implementation
    • Great customer service
    • Up-to-date communication technology

    To learn more about Cloud Voice and how it can benefit your organization, contact a Marco Rep

    Learn More About Cloud Voice Contact a Marco Rep

    Topics: Cisco SLED