It was truly incredible to witness how quickly many businesses were able to adapt to remote work when the initial waves of the pandemic hit. New digital tools were found to do the same work; in many cases, they have proven themselves to be easier to use and more secure than their predecessors.
In the short term, a number of upgrades and innovations had to take priority, and phone systems usually weren’t one of them. However, now that remote and hybrid work environments are here to stay, better long-term solutions are becoming more important.
Traditional phone systems were already obsolete before the pandemic. And better technology is found in the very same place we’ve found other hybrid and remote solutions — the cloud.
what is cloud voice?
Cloud Voice goes by many names, including Hosted Voice, Voice over Internet Protocol (VoIP), and more. But in essence, Cloud Voice allows you to make phone calls over the internet instead of using traditional landlines.
advantages of cloud voice/voip
1. universal access
By and large, workers have proven they can deliver comparable results working from home. A cloud-based phone system can too. Cloud Voice doesn’t require any physical wiring, so in-person and remote workers can use the very same system. You can also add lines at any time without any physical installation needed.
2. more professional
Even before the pandemic, workers often used their personal mobile phones to call clients or keep things moving when they were on the go. With Cloud Voice, even if you’re using your personal smartphone to make the call, you can use your workplace’s phone number to maintain privacy and preserve a more professional appearance.
3. More features
Traditional office phones have a variety of helpful features. With Cloud Voice, you can access all of those basic features from any smart device. However, you can also access others, like texting, online faxing, call recording, AI-powered transcriptions, call-pulling, and more. Furthermore, audio conferencing and video web meetings are quick and easy to set up, and it’s also remarkably easy to forward calls to the smart device of your choosing.
4. reduced cost
Companies that switch to VoIP save an average of 30% on their phone bills. But if your company does business overseas, you’ll probably save a lot more. VoIP saves businesses a whopping 90% on international calls.
5. predictable budgeting
Because you’re not paying a different rate for long-distance and international calls, your monthly bills will be more predictable. It gets better: your staff won’t have to use their mobile phones for work-related calls when they’re out of the office, so they won’t have to submit expense reports for these charges.
6. better analytics
A cloud-based phone system makes it much easier for your business to comply with call-logging requirements. You’ll also be able to see how your phone system is being used and monitor phone-based productivity from anywhere.
7. greater scalability
You can easily add lines as needed, so if your business needs to scale its staff up or down quickly, a cloud-based system is a game-changer. You’ll also be able to add or remove features as you need them.
making the switch to cloud voice/voip
If you’re thinking of switching to Cloud Voice, you have great options to consider. That said, sometimes it can be difficult to wade through a wide variety of choices and decipher which one would be the best option for your organization.
Marco’s phone specialists have put together a free cloud communication guide to help narrow down your options. However, sometimes it’s best to simply have an in-depth chat with an expert. Marco’s communication experts are on-hand to answer your questions, gain insights about your organization, and make a custom recommendation.