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    Everything You Need to Know About Cloud Voice

    By: Dustin Bonn
    March 9, 2022

    It would be difficult to find an office where employees were still working on computers that couldn't connect to the internet. Can you imagine trying to collaborate on documents without being able to store them in the cloud, or going back to the days of the floppy disk?

    It's almost unthinkable. But even as more business leaders talk about the importance of good communication, they neglect to upgrade the one piece of technology that's been around in some form since the 1800's – the landline telephone. It's not unheard of to be scraping by on an on-site PBX system where half the devices don't have basic functionality like a working speakerphone or the ability to transfer calls without dropping them. And if that sounds like your business, it's time to consider upgrading to Cloud Voice.  

    The Ins and Outs of Cloud Voice

    What is Cloud Voice?

    Cloud Voice is just a virtual phone system that's hosted in the cloud. It's also sometimes called cloud-based telephony, VoIP, internet calling. Cloud Voice doesn't require physical installation; it just requires an internet connection. With Cloud Voice, organizations have access to the latest communication features without having to do the heavy lifting of managing and updating the technology themselves.

    Why You Should Switch

    CLOUD VOICE REDUCES ON-PREMISE HARDWARE

    When your communication technology lives in the cloud, there's very little hardware on-premise besides the physical phones and headsets used to communicate. Cloud-based communications are also easy for providers to manage and maintain, since there's no need to send a technician on-site when or if problems occur.

    CLOUD VOICE ADDS FLEXIBILITY

    Since it's internet-based, employees can now make calls from the smart device of their choosing, from anywhere. Additionally, organizations can add or remove users and enable new features online, as needed.

    CLOUD VOICE SHIFTS COMMUNICATION FROM A CAPITAL EXPENSE TO AN OPERATING EXPENSE

    Cloud Voice requires a regular, monthly investment, and all the extras like maintenance, patches and upgrades are covered under your managed contract. You'll have a predictable monthly operating expense that makes balancing your budget and dealing with resource limitations simple. This replaces the old model of a single, capital expense followed by unpredictable service and maintenance charges on an as-needed basis. Not only does Cloud Voice offer more predictable expenses, it offers significant savings. Data shows that the average organization that switches to Cloud Voice saves 90% on international calls, 75% on operational costs, and 40% on local calls. 

    CLOUD VOICE KEEPS DATA SECURE

    One question I receive pretty often is whether or not cloud-based communications keep data secure. Luckily, data stored in the cloud is safe. We have information security in place, and we have the documentation to prove how safe and isolated it is.

    CLOUD VOICE HAS SEAMLESS IMPLEMENTATION

    The final benefit I'll share with you is the simplicity of implementation. Cloud Voice is a managed service, and as a result, implementation is handled by us. It comes down to taking stock of your existing phones and communication technology, determining the bandwidth requirements for your organization's needs and setting up the devices and the software. After setup, you have access to high-quality customer service if and when you need it.

    To review, Cloud Voice brings organizations

    • Reduced on-premise hardware
    • A predictable, monthly expense
    • Significant savings and added flexibility
    • Secure, cloud-based communications
    • Simple implementation
    • Great customer service
    • Up-to-date communication technology

    Why Not Just Scrape By on Landlines?

    Your landline phones are already obsolete, and at some point, upgrading to Cloud Voice will be necessary. That said, many businesses have weathered a significant amount of change in the past few years, and it might be a tough time to think about making another one. 

    You can put this one off…for now. But the longer you do, the longer you’ll be paying for out-of-date and inflexible technology. If you have access to reliable internet, it’s probably best to upgrade as soon as possible. Then, when many organizations are forced to scramble, you won’t have to be one of them.

    Learn More About Cloud Voice Contact a Marco Rep

    Topics: Cloud, Hosted Voice, Cisco SLED