August 17, 2017
When it comes to Unified Communications solutions, the demands of managing and maintaining the solution can be one of the most frustrating things for customers. That's in large part why Marco developed Unified Communications as a Service. With this solution, customers don't need to mess with things like server management, software updates, support, maintenance, patching or anything else related to service upkeep. Instead, Marco takes care of it.
Here are some of the ways Marco's Unified Communications as a Service (UCaaS) gives peace of mind to businesses that use this service...
UCaaS is Future Proof
Our Unified Communications solution includes software insurance and entitlements for software updates. These updates are performed by Marco as soon as they’re released from manufacturers. As a result, your solution is always kept up to date and your business will always benefit from the latest security policies and patches. Additionally, because the solution is cloud-based, there are no extra modules required for updates – it’s all housed in Marco’s cloud.
UCaas has Great Support
All of Marco's UCaaS customers receive support from 7AM-5PM CST for end user issues, changes, help desk requests, questions and programming. Really, any support users need during standard business hours is covered. Beyond this, we also provide 24/7 monitoring of the data center, infrastructure, platform and network connectivity.
UCaaS is Resilient
One of the greatest drivers of our Unified Communication solution is resiliency. The solution runs on multiple, diverse WAN, PSTN and Internet connections that allow for high availability. This creates high availability for public connectivity, private connectivity and the traditional phone networks. For our UCaaS customers, we guarantee 99.99% uptime.
UCaaS is Flexible
We offer a variety of licensing types, from basic to premium. And, our customers are able to assign users within their organization to different levels. This means that you can provide employees with the level of communication capabilities that's appropriate for their needs and the demands of their job.
Beyond this, customers always have the option to change those levels on an as-needed basis. Whether it's due to growth needs, ease of use or any other reason, you won't be locked into a particular level for a particular time. You're free to re-designate user by user whenever you need.
What it looks like to partner with Marco for UCaaS
Basically, when you partner with Marco for UCaaS, you have all the upgrades, support, monitoring, resiliency and flexibility you need. Perhaps the largest benefit our customers receive is this: you just use the solution and we take care of everything else. Connect with a Communication Technology Specialist to learn more:
