December 10, 2025
Picture it: An important customer calls in a rush order modification at 2 PM. The customer service rep can't reach the production manager (who's on the floor), but leaves a voicemail. The production manager doesn't check their messages until the shift change at 4. By then, half the original order has already been packaged. The result? Wasted materials, overtime to remake the order, and a potentially disappointed customer.
Communication tools aren’t always the obvious solution to many manufacturing challenges. But if important communication is getting lost in the shuffle at your facility, it’s probably costing you more than you think. The good news? The right tools can make a big difference.
How Communication Gaps Affect Production Efficiency
Here are a few helpful stats:
- 75% of production delays in manufacturing occur because employees are not able to communicate effectively with co-workers and supervisors
- Generally speaking, poor communication costs businesses around $26,000 per employee per year in lowered productivity, lost opportunities, and other business impacts
- Companies experiencing project delays can lose 5–10% in market share over six months due to losing their competitive edge in delivering a product to market on time or correctly
Downtime is expensive. That’s obvious. But so are delays. When your plant manager can't quickly loop in quality control, or when customer service has no direct line to the production floor, even small communication delays can snowball.
And if you're managing multiple locations? Forget about it. When each facility has its own phone system, you've basically created silos that prevent the kind of seamless collaboration modern manufacturing needs. Your team ends up wasting valuable time navigating disconnected systems instead of actually solving problems and taking care of customers.
What Modern Manufacturing Really Needs in a Business Phone System
The right system should make it simple for employees to connect — no matter where they are or which department or location they're in.
That means your system should include:
- Instant connectivity regardless of whether an employee is at their desk or not, or whether or not they have one
- Scalability, so hiring seasonal workers, adding more locations, or expanding departments doesn’t require a big investment
- The ability to route calls to someone who can fix a problem or answer a question immediately, even when a key staff member is out
- Integration with the CRM and ERP platforms you’re already using, so that information flows between systems automatically, and employees can see the full picture behind every interaction
- Voicemail-to-email functionality, so important messages reach people even during crazy-busy production periods, or when listening to voicemails is impractical
Real Solutions That Drive Measurable Results
Cloud-based unified communication platforms can completely change how manufacturing teams work together. By putting voice, video, and messaging all in one system that works from any internet connection, these solutions eliminate the friction that can bog down daily operations.
Just look at the time savings. When employees can reach colleagues with one click instead of playing phone tag, those minutes add up fast. Studies show that integrated communication platforms save each employee over an hour every day — time that goes right back into productive work.
The financial benefits go beyond just time. Consolidating phone lines between your facilities wipes out charges that inflate your telecom bills month after month. One receptionist can handle call routing for your entire network, cutting staffing redundancy while actually improving service.
Making the Transition Smooth
Unified communications platforms are easier to manage than traditional phone systems, but implementing them can be difficult. And any major change, like a new communication system, can be disruptive. But with the right approach, you minimize downtime and get your team up to speed quickly.
Although we are happy to just set clients up with a great deal on a unified communications (UC) platform, we usually recommend unified communications as a service (UCaaS) instead to get more ROI faster. There's a lot that can go wrong with implementing these systems, and we’ve seen firsthand how providing thorough training — so employees get a feel for their new tools and how it will make their lives easier — can make all the difference. Plus, getting all of the setup, management, maintenance, and training taken care of can take a huge burden off of your IT staff.
There’s just one caveat here — some manufacturers may need to update their internet connectivity before they can add more cloud tools like UC. Because Marco is a comprehensive provider, we’re also a one-stop shop. If you know communication issues are costing you money, but other infrastructure needs are keeping you stuck, we should talk.
Explore all of our managed voice services (including UCaaS) below!
