Our Culture: The Gold Standard

We Never Give Less than Gold

Creating a strong corporate culture takes intention and a lot of passion. We have both. And you can feel this positive culture as soon as you walk in the door. We take employee satisfaction to heart and consider our team members part of our work family and our Gold Standard community.

So what is Marco’s Gold Standard? It’s an initiative focused on building a positive workplace environment—and it’s not only for our employees. The Gold Standard includes four pillars: employee engagement, client satisfaction, community support and vendor partnerships. We have internal committees dedicated to making each pillar a success because we never settle for less than gold.

Our Gold Standard Pillars

Employee Engagement

We consistently encourage employee participation through various activities, such as Peer Appreciation and Thanks (P.A.T.) Day, Gold Standard Salutes for employee recognition, customized training, book clubs, picnics, team-bonding experiences, newsletters, surveys, giveaways, games and more.

Since 1988, we have used an Annual Employee Survey to validate our culture and identify potential improvement areas. Marco’s leadership team reviews the results, shares the information with employees and outlines action steps for continuous improvement as needed.

Marco developed a 13-member employee advisory group to help us assess new ideas, refine plans and improve our work environment to attract and retain talent. This diverse group of people was chosen based on tenure, roles, geographic locations, age, gender, and whether individuals were acquired or non-acquired employees.

Our goal remains to keep employees fulfilled and engaged with not only their work, but with their work family. Are you interested in working at Marco? Learn more about why we never settle for less than gold.

“We always put our Gold Standard stamp on it. We go above and beyond to be gold, never silver.”

– Sara Lommel, Director of Human Resources

Client Satisfaction

Client Satisfaction

“Think like a customer” is one of our Marco mottos. We take the time to understand the needs of our clients so we can deliver the right technology solution paired with outstanding service and support. We utilize client surveys, training and our Client Advisory Council to help this mission. Plus, we offer many free educational resources, such as Lunch Bytes monthly webinars, questionnaires, and eBooks.

Since 1994, we have consistently sent out monthly surveys and measured the results to make sure we're doing everything we can to keep our customers happy. We're proud to say that 91% of surveyed customers say they would recommend Marco.

Community Support

Community Support

For Marco, it’s not enough to just do well as a business. We also must “do good.” So we are committed to giving back to the communities we serve. We contribute financially, sponsor events, participate in fundraisers and encourage employees to volunteer on and off company time. In one year alone, our employees spent over 8,000 hours volunteering.

We have a dedicated employee committee that promotes and manages our Charitable Giving Program funds and looks for volunteer opportunities to share with employees. Doing good is a way of doing business at Marco.

Vendor Partnerships

Vendor Partnerships

Our Vendor Partnerships Committee works to build and maintain lasting relationships with our vendors. The committee coordinates event/activity sponsorship and opportunities for our partners to network with Marco employees. They also provide internal communication to promote our valued partners. We collaborate frequently with our vendors so we can grow together—and we use scorecards to provide them with constructive feedback. Together, we are committed to helping you connect the right technology to achieve your business goals.

Gold Standard Week

Gold Standard Week

Each year, Marco hosts an entire week of planned activities based on the four pillars of our Gold Standard: employee engagement, client satisfaction, community support and vendor partnerships. How do we make Gold Standard Week happen? Internally we have committees, co-chairs, executive leadership and many different department members who contribute. Committee members across all locations kick-off our Gold Standard week with employee prize contests, grill outs and breakfasts, financial wellness webinars, client visits and other fun activities. We’re so thankful to our vendors for helping us make events like Gold Standard week a success.

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