Service You Can Rely On
By partnering with Marco, you earn access to unlimited Support Desk assistance from technical experts who can resolve all your computer-related issues. And if you need on-site service, you’ll have a certified technician at your front door to solve the issue and get you back on track.
Just call, email or use the client online portal to engage with our service team. We currently have a 98% live call answer average for support calls and Marco receives over 15,000 phone calls per month through our Support Desk.
Through remote software tools, Marco provides unlimited technical assistance to your computer users from our location, which gives you faster response time. We can securely access your desktops and servers to help solve issues as they arise.
Even More Deliverables
As part of our Managed IT services offering, you can expect remote monitoring of your systems health. We provide anti-virus software management, security administration, monitoring of attached network devices, event logs, backup and drive space monitoring and more.
Regular reporting is available to you to summarize your IT environment’s performance. Our staff can recommend areas of improvement at your business reviews or get you engaged in Marco’s Technology Assessment.
We even do preventative maintenance on a regular basis to ensure your system is performing at its best. We utilize remote software tools to proactively monitor your network environment and immediately detect, and even resolve, any potential problems. That’s right, sometimes Marco services your IT before you even know there’s anything amiss.