Copiers & Printers

Be a Printing Powerhouse

With Marco, you will never feel powerless when it comes to your printing again. We make you a printing powerhouse with our industry-leading service and support.

What does our copier and printer service include? We can provide all supplies (except paper and staples), automated toner supply delivery, equipment delivery and installation, parts, on-site service, remote Support Desk assistance and printer replacement. We know it sounds too good to be true, but you really do get all these deliverables.

Even more, we can manage your entire print fleet—from automatic toner refills to regularly scheduled preventative maintenance. Management and monitoring include our online access to service call status, supply ordering, history and more.

We also use software tools to track copier and printer usage and performance. Our business reviews give you a proactive collection of information about your print devices, print volumes, supply usage, service level targets and more.

The Ultimate Customer Experience

We pride ourselves on giving you the best customer experience possible. Scheduling preventative maintenance in accordance to each manufacturer’s service schedule is one of the many ways we give you proactive service.

When you need copier/printer support or maintenance, contact Marco’s live Support Desk via phone or email. Our online support portal also makes it easy to complete service/supply requests any time. Our Support Desk representatives resolve 90% of print service requests remotely. If on-site service is required, our trained Copier Service Technicians will be there to resolve the issues and perform a 10-point maintenance check.

Every Marco technician is equipped with an appropriate stock of parts in his/her van, which maximizes customer uptime. In most cases, any parts that your technician does not have on hand can be retrieved the same day from one of our locations.

Marco’s guaranteed uptime rate is 96% and is based on the time a copier/printer is operational. Marco’s first-call effectiveness rate is in the top 10% of the industry.

With expert copier, production print, managed print services, and copier software solutions specialists on your side, you can’t lose with Marco.

Why Marco?

96%

Guaranteed uptime rate for copiers/printers.

90%

Print-related service requests resolved remotely.

10

Point maintenance checks performed during every service visit.

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