Service & Repair
Service Like No Other
Want service that wows you? Look no further than Marco. Our efficient, industry-leading service is one of the reason our customers consistently recommend us.
No matter which solution you have with Marco, we bring your technology service to the next level. Along with your dedicated support team who manages your account—the people you know by name—you have access to over 650 certified technicians and technical representatives and our Support Desk experts.
We're Here For You
When you need service, simply call or email Marco. Our online portal makes it easy to send a service request, order supplies and check your account history in real time. In fact, the client support web portal allows you to place service calls and order supplies 24 hours a day, 7 days a week.
And when you enter that service request, we are there for you. Our full-time Support Desk representatives maintain a 95% live-call answer rate and resolve 95% of network service issues remotely. If on-site service is needed, one of our technical representatives will be there to resolve the problem.
Service for Copiers & Printers
With Marco, you will never feel powerless when it comes to your printing again. What does our copier and printer service include? We can provide all supplies (except paper and staples), automated toner supply delivery, equipment delivery and installation, parts, on-site service, remote Support Desk assistance and printer replacement. We know it sounds too good to be true, but you really do get all these deliverables.
Service & Repair for Business IT
We know technology and we realize how critical it is to your business so we manage and support all your business IT needs—from security to networking to backup and disaster recovery. Because technology developments and threats never stop and neither does Marco.
Phone System Service
We don’t ever want you to lose connection, hear static or cut in and out. Marco provides you with the highest quality phone support and most innovative technologies to ensure you won’t ask, “Can you hear me now?” again. Our voice specialists and Support Desk representatives are here to assist you and are backed by hundreds of trained and certified Marco technicians.
Service & Repair for Audio Visual Solutions
With our Audio Visual solutions, you receive technology that helps keep you connected both internally and with your customers. Sometimes teleconferencing rooms, sound systems or physical security technologies need attention. That’s when Marco’s support team can help. Marco’s Audio Visual service and support keeps the eyes and ears of your organization working as they should.