ST. CLOUD, MINNESOTA, NOV. 10, 2021 — ENX Magazine has honored Marco Technologies with its 2021 Elite Dealer Award. The national award recognizes technology dealers that deliver added value to their clients in service, sales and support while also providing top-tier client satisfaction.
“We are proud to receive this honor that is a testament to how hard our team members work every day on behalf of our clients,” said Steve John, Chief Service Officer at Marco. “They have shown tremendous dedication to our clients and service this year.”
This award comes at a particularly challenging time with dealers facing the ongoing effects of the pandemic and the current supply chain disruptions, according to ENX.
“From withstanding a sharp downturn in copies printed to reconciling the challenges that stem from supply chain shortages, the dealer community continues to endure the most onerous of circumstances,” said Erik Cagle, editorial director of ENX Magazine. “That has not deterred the Elite Dealer from its servant mission to provide clients equally tasked by the pandemic a partner that is attuned to their unique and ever-evolving needs.”
Delivering exceptional service and ensuring client satisfaction is at the core of Marco’s mission to help clients effectively apply technology that contributes to their success.
“The key to client satisfaction is to minimize disruption for our service delivery teams as much as possible while we navigate the challenges all industries are facing right now,” John said. “Product, parts and supply shortages have created additional workload and inefficiencies in logistics. Our need to continually adapt and find innovative ways to solve problems is more important than ever, so we can deliver great service for our clients.”
Client satisfaction is at the heart of Marco’s Gold Standard culture. Marco has been regularly surveying customers since 1994, reviewing their feedback and using it to improve services and offerings.
A profile of Marco will be featured in the December edition of ENX Magazine, available at enxmag.com.
Marco is one of the top business technology providers in the country with offices in 12 states and serving customers nationally. Marco specializes helping organizations with their IT, voice, print and security needs from assessment to implementation to ongoing managed services. Their technology experts break down complex solutions into simple terms to position your business for success. Learn more at marconet.com.