Company overview
Started in 1859, Northwestern Mutual has offered full-circle financial planning. For over 160 years, the firm has put clients first. Instead of having to worry about short-term gains, the company takes a long-term approach—both in the way the staff help people plan, and in the way it does business. Mutuality also means that policyowners get to be a part of the company and may benefit from annual dividends. As one of the industry leaders in financial planning—and financial planning software— Northwestern Mutual prides itself on relieving its clients’ everyday financial stress. The company wants all clients to “spend your life living.”
Marco provides copier service
As a financial planning firm, Northwestern Mutual needs copiers for their business to be successful. “We’ve been e-filing everything daily, and you need a scanner for that. That’s how we submit and file things. We fax once in a while, but it’s archaic. We can’t function without the copier,” said Adrian Walker, Director of Operations at Northwestern Mutual in Lincoln, Nebraska.
Scanning is key to their effective business operations. So, when Northwestern Mutual’s copier lease was nearing expiration, Walker turned to Marco. The firm trusts their Technology Advisor, who provides them with reviews that detail accurate data about service, supplies, areas for improvement, etc.
When service is needed, Walker said that Marco technicians are always timely. Anytime we call, they’re usually here the same day. They do a good job of communicating what’s going on…and how we can be proactive.” Cost-effectiveness and ease of use were the most important factors when choosing a manufacturer and model, Walker said.
"Marco gets a 10 out of 10. When you think about the transition, the relationship with [my Technology Advisor] and the reviews and the service, we don’t have any complaints."
Northwestern Mutual isn't done expanding the relationship. As leases with their other providers expire, they plan to move those devices to Marco as well — a clear sign that no other provider has matched what this partnership delivers.
