How HydroWorx Got Targeted IT Support Built To Scale

Executive summary

HydroWorx designs and manufactures hydrotherapy equipment used by NCAA programs and professional sports organizations across the country.

As the company grew, its longtime IT provider couldn't keep pace — there was no real path to scale alongside HydroWorx's expansion plans, and the company's internal IT lead was buried in day-to-day tickets and sifting through alerts instead of making the bigger technology decisions a growing business needs.

Our team stepped in with targeted IT support and cybersecurity built around what HydroWorx already had in place.

The challenge

HydroWorx was planning on expanding into California, but their IT provider was already struggling to keep up. The only solution the provider offered was hiring additional staff — and charging HydroWorx significantly more.

What wasn't working

• Jason Hewitt, HydroWorx's internal IT lead, was spending most of his time resolving tickets vs. more strategic work
• HydroWorx had already invested in Microsoft 365 licensing for a modern workplace, but most of it sat unused.
• Security alerts went to personal phones overnight, with no formal response process.

The solution

Our IT team met with HydroWorx's COO, VP of Finance, and IT lead to see exactly where their current setup was falling short. HydroWorx already had the Microsoft 365 licensing it needed — it just wasn't configured or managed.

What we delivered

• Targeted IT support powered by the Microsoft tools HydroWorx already had in place, taking day-to-day tickets off Jason's plate
• Managed cybersecurity through our Arctic Wolf partnership, replacing personal-phone alerts with 24/7 monitoring

HydroWorx runs cloud-first, with no on-premises servers, so this solution fit their environment as-is.

Our Pennsylvania office actually sits a few miles from their facility. And as we can provide scalable support across the US, their expansion into California is no longer an IT issue. 

The results

Security alerts now go to a 24/7 monitoring team, not a personal phone. HydroWorx's Microsoft 365 licensing is finally in use, configured at no added cost — a step that typically runs $10,000 to $15,000 with other providers.

Jason can also shift his focus from reactive troubleshooting to the strategic oversight HydroWorx's leadership wanted from him all along — planning ahead for growth instead of managing tickets. 

Key takeaways

A few lessons other growing businesses can take from HydroWorx's experience:

• If your provider can't grow with you, you'll outgrow it — often faster than planned
• Licensing you've already paid for doesn't help until it's configured and actively managed
• Security monitoring only works if someone's watching in real time, not reviewing alerts after the fact
• A cloud-first setup means you're not locked into one region — you can pair local support with national reach

Curious what targeted IT support or managed cybersecurity would cost for your business? Get a custom estimate for either service in minutes.