Executive Summary
A national infrastructure construction company operates across hundreds of active job sites at any given time. Each site activates on a schedule, runs for weeks or months, and then closes — only to start again somewhere else. The technology has to move with it, but for years, it didn't.
After engaging Marco, the company's Field Services team now has a single partner managing print, Audio Visual (A/V), networking, and physical security from order to installation to recovery. Equipment shows up where it needs to be. Service shows up when it's needed. And their team isn't having to manage any of it.
Results at-a-Glance
The Challenges That Led to Our Partnership
Construction technology has a problem most people outside the industry don't see: The work is always moving, but the technology contracts aren't.
Lease Obligations That Outlasted the Projects
Most construction companies lease the equipment they deploy to job sites. It's the path of least resistance, but equipment leases are built for stability, and job sites are not. When a project closes, the lease doesn't. It rolls forward, stacks onto the next contract, and quietly becomes a fixed cost that no longer maps to any active operational need.
Across hundreds of sites and years of accumulation, that adds up.
Purchasing made more financial sense, but it raised a different question: Who manages the equipment once it's deployed?
A Service Model That Couldn't Cover the Geography
Sourcing qualified service technicians near a remote job site isn't straightforward. When a copier goes down or a plotter needs attention, the options are limited. Time spent hunting for local support pulls field operations staff away from the work they're actually there to do.
The same friction applies to supplies. Tracking usage, managing reorder points, and coordinating delivery to constantly shifting locations was an internal burden that grew with every new project.
How Marco Entered the Picture
The relationship started through an acquisition. Marco had been a technology partner to one of this company's operating companies, managing print and technology needs across that organization's field operations. When a corporate acquisition brought that company under new ownership, the partnership came with it.
What had been a regional engagement became the foundation for something larger: a consistent technology model across a national footprint that had never had one before.
The Marco Solution
Print — Deployed on Demand, Managed End to End
When a new job site activates, the process is straightforward: submit a form with the date, site name, and address. Marco takes it from there. The right equipment is sourced, shipped, and deployed. When the project closes, a pickup request triggers the same process in reverse.
This means no lease accumulation, no hunting for a local service dealer, and no internal staff managing reorder points or meter readings.
Behind that is Marco's national service coverage model, built to put qualified technicians near any active site, regardless of geography.
Large format printing follows the same model. Rather than printing blueprint sets at a corporate location and shipping them out, field teams now have plotters deployed on-site from day one.
A/V — Professional Meeting Environments, Wherever the Work Is
Construction job sites run on coordination. Marco designs and supports fully functional meeting environments inside field office trailers, specifying the right display, audio, and conferencing configuration for each space. When something needs attention, the same team that designed it is available to resolve it.
Physical Security — Protecting Assets and People
Physical security at a construction site serves two purposes. The first is asset protection. Marco deploys Verkada camera systems that give site managers real-time visibility across the site from a single interface, accessible remotely.
The second is worker safety. Verkada's intelligent camera platform can detect when someone is positioned on a ladder at a height that warrants attention and trigger an alert before a situation becomes an incident. Across hundreds of active sites, that's a material operational difference.
Networking — The Infrastructure That Connects It All
Marco manages the full networking supply chain for each site: ordering, receiving, shipping, storage, and deployment.
Insights Cloud Portal and ServiceNow — Visibility Without Extra Work
Marco's Insights Cloud Portal gives the team a unified view of deployed assets, service status, and operational performance across all services. The Portal integrates directly with ServiceNow, the company's existing ticketing platform. When a service request is opened, both systems reflect the current status in real time. Their team works the way they already work. Marco stays aligned without manual updates in either direction.
The Results
Before Marco, the Field Services team was managing lease obligations that outlasted their projects, hunting for service technicians in unfamiliar geographies, and coordinating supply deliveries to sites that moved before any vendor relationship could keep up.
That's not the job anymore.
Nearly 1,000 copier deployments across the company's job sites have been handled through Marco's national service coverage without the company sourcing a single local dealer. Lease accumulation is gone, and supply reorders and meter readings are off the internal team's plate entirely.
Field office trailers now have fully functional A/V environments that project teams rely on daily. When something needs attention, it gets resolved by the same team that set it up.
Verkada camera systems give site managers visibility across every active site from one interface. The safety alerting capability has added a layer of proactive oversight across hundreds of simultaneous locations that simply wasn't possible before.
And when anything needs service across any of these areas, a single ServiceNow integration means the request flows through the system the company already uses.
"Marco has proven time and again that they can keep pace with us. They feel less like a vendor and more like a trusted extension of our team." – Senior Manager, Field Services
Managing technology across multiple job sites, or just trying to understand what you're currently spending? We can show you exactly where you stand.