City of Rockford Managed Print Services

Company Overview

The City of Rockford, IL serves their community of nearly 150,000 citizens in numerous ways. From strategic planning to safety to community events, the city works to make Rockford a great place to live. Departments include Finance, Fire, Human Resources, Information Technology, Legal, Public Works and many others. Rockford is a business-friendly city that attracts and retains a wide range of industry, business and professional services in a climate that fosters entrepreneurship and small and minority owned businesses through innovation. A river city with many recreational, cultural, and artistic attractions, Rockford values its citizens and works to serve them in the best ways possible.

Marco Provides Managed Print Services

How would you manage 45 print machines across multiple locations? The City of Rockford had to solve that problem. “We have several different buildings, and each department has needs and requirements. Being able to work with a vendor who could evaluate our needs and then make it as cost effective as possible is important,” said Xavier (Shaw-vee-air) Whitford.

As the Central Services Manager, Whitford oversees the budgeting, purchasing and risk management for the entire city. And she trusted Marco to handle their print environment and to optimize each area. “Marco has been highly helpful and understanding working to right-size. When we were transitioning…some of the machines they looked at, they were like ‘Hey, this is a 50,000 print machine, and you’re only using it for 10,000 prints, so maybe we can downsize that and save you some money.’”

"Being able to work with a vendor who could evaluate our needs and then make it as cost
effective as possible is important."

Overall, Whitford said she recommends Marco for excellent service, smart recommendations and the ability to find the most effective solution at the lowest cost.

“We know that they have our best interests at heart, and with them it’s just as important to them as it is to us. There is a mutual respect and a mutual understanding of our goals,” Whitford said of her Marco team


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