Imagine you’re in charge of providing security for a big, important event. Do you reach out to your cousin Chad who worked for mall security one summer during college? Or, do you do yourself a little research and hire a professional, experienced crew on the leading edge of security training and technology?
The moment you need support, support desk services become very important. We all know downtime is expensive, and frustrated employees come at a cost. But a great help desk can do more than just answer calls; they’re also committed to monitoring your network and resolving issues as quickly as possible.
Marco's help desk services are structured to solve end-user issues and keep businesses running at their best. Here's an inside look at what differentiates Marco's help desk support.
How does your managed services partnership adapt when your business changes? Here at Marco, we grow and scale alongside our customers. We've built our managed services offering to adapt to whatever changes your business faces.
All managed IT providers most certainly aren’t created equal. The company you choose to partner with will have a significant impact on the experience you receive. While most, if not all, managed IT providers will offer 24/7 network management and some flavor of help desk support, there is quite a bit more to look for when you compare IT service providers.
Before making the switch to Managed IT Services, many businesses follow the legacy model of procuring IT support, which is known as break/fix. In working with customers, what I find interesting is that many of the businesses consuming support in a break/fix model aren’t necessarily aware that that’s what they’re doing.
Most often, you’ll hear or see me talking about all the reasons a business stands to benefit from working with a Managed IT provider. But in my time talking with business leaders, I’ve also found a few key signs that a Managed IT partnership isn’t the most aligned fit. Here are four signs that may inhibit a successful Managed IT relationship...
Cloud strategy is part of nearly every forward thinking business conversation. From line of business software and phone to email, considering a shift towards cloud could help accommodate business growth strategies. If you’re interested in a reliable cloud-based strategy, this video is for you:
With the increasing pace of today’s technology dependency and the growing specialization in the field of IT, meeting the technology demands of an organization has certainly become a challenge. As a result, options for outsourcing IT have grown in popularity over the past few years. Businesses large and small are finding the benefits of outsourced IT can quickly outgrow the drawbacks.
Our Complete Managed IT Service is the most tenured managed service offering at Marco. Oftentimes, it acts as a foundation for businesses of all sizes - small to medium businesses and enterprise organizations alike. Watch this video to find out more:
For businesses that need more IT support, there are three common options: hire new staff, contract staff augmentation services or outsource IT services. Whichever option is best for your organization will depend on variables related to your business needs, goals and initiatives. In the last few years, I've worked with a number of new customers as they switch from the staff augmentation model to the managed IT model, and today, I'm going to share a little bit about how and why they're making the switch.