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    4 Benefits of Telecom Services Most Businesses Want — And a Look at Telecom Network Management [Infographic]

    By: Jeff S. Olson
    July 11, 2019

    For businesses, timely and reliable communication within the organization and with customers is a critical part of success. Telecommunication services, provided by a carrier or telecom provider, make this possible. Here are four major benefits telecom services provide to your org…

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    UCaaS Will Move Your Mobile Workforce Forward

    By: Matt Kanaskie
    July 24, 2018

    The other night, at about 5:30 p.m., I got a call from a client. It went to voicemail. The voicemail, which had been transcribed into an email through UCaaS, was urgent. The caller had a technician on site waiting to activate a phone system and needed a couple of passwords. Of co…

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    When Customer Service Goes Wrong

    By: Steve Knutson
    May 11, 2017

    I recently had one of my worst customer service experiences, if not the worst. It all started with the inability to connect to the Internet at a business that my family operates. It meant the business could not accept credit cards so every minute of downtime literally was costing…

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    What is Your Client Satisfaction Data Telling You?

    By: Steve Knutson
    September 17, 2016

    As we recently implemented a new sales software system, the company pressed into us, asking, “What really is your value differentiator?” What they really were asking was “What do we actually do differently?” That’s not an easy question to answer. As we reflected, we realized that…

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    Protect Your Business with Recorded Customer Service Calls

    By: Chris Kadoun
    January 15, 2016

    It's important for any business regardless of industry to focus on two areas if they’re committed to growth and success: customer retention and superior service. While there are a few different ways to set goals for each of those aspects and gauge successes, call recording and vo…

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    8 Facts About Your Managed IT Support Team You'll Be Glad to Know

    By: Sue Swanson
    October 29, 2015

    When you're deciding whether or not to partner with a managed IT service provider, there are some things you should know. Here are nine facts about our support team that will make a difference – in your partnership, in your business technology and your success:

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    5 Business Objectives Achieved Through Collaboration Tools

    By: Clay Ostlund
    October 12, 2015

    Collaboration tools enable and empower your employees to do some amazing things. Take a look at five business goals supported by employees putting collaboration tools to use:

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    Document Management Creates Efficiency in Accounts Payable Processes

    By: Kurt Meemken
    April 1, 2014

    Document management strategies can successfully achieve significant savings in time and money by automating a labor intensive process. In addition to realizing significant savings, there are other benefits associated with automating process like accounts payable.

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