December 11, 2025
The finance industry has a lot to gain from a digital transformation. It’s difficult to imagine a financial institution where being able to provide a more intuitive, human experience for customers while reducing errors, costs, and risks isn’t on an executive’s priority list.
There’s a “but” coming. The financial industry is known for being conservative. For most finance executives, that risk-aversion often translates into relying on legacy systems and traditional processes, and a reluctance to put money towards new technology. So in this blog, I’ll explore how a trusted service that’s been around for over 20 years can start moving the needle.
Understanding Digital Transformation
Digital transformation is slightly different from industry to industry, and so are its primary goals. When we talk about digital transformation in finance, we’re essentially talking about using digital technologies to optimize operations and provide more personalized customer experiences.
If that thought immediately conjures up images of expensive custom software driven by AI and every other buzzword in business technology right now, you’re not alone. And that’s certainly one possibility! But there are other options that are much easier to get off the ground that are frequently overlooked, because while today’s printers are extraordinarily sophisticated, most people still think of them as simple machines that only put ink on paper.
How Managed Print Solutions for Finance Fit In
That custom software approach I mentioned? That’s going to cost quite a bit of time and money, and the odds are good that your staff will be resistant to the change.
But managed print is one of those “business technology unicorns” that tends to make everyone a lot happier.
Cost and Time Savings
Unmanaged print costs can eat up 1–3% of an organization’s annual revenue. Managed print services can save organizations up to 30% on printing. And, once your IT team isn’t stuck maintaining and troubleshooting printers, they can spend their time on other, more strategic priorities.
A managed print provider can also install sophisticated print management software that integrates with other systems your staff is already using. That way, they can spend less time on boring, repetitive admin tasks (where errors also tend to cause big problems) and more time on things that benefit from more human attention.
Added Security and Compliance Solutions
Modern printers are networked devices with hard drives and internet connections, making them potential entry points for cyberattacks. But there are other, just as troubling print security issues, including sensitive documents left unattended in a print tray.
Managed print services providers with print security capabilities can protect sensitive data in a number of ways, including through secure print release (requiring user authentication before documents print), encrypted data transmission, regular security updates, and secure equipment decommissioning. These measures prevent unauthorized access to confidential documents and ensure that sensitive data doesn't remain on devices after they're replaced. Advanced providers can also help you get detailed audit trails for compliance reporting.
Some providers will charge an extra fee for print security services, but at Marco, we have a dedicated print security team, so these services are included as part of our regular managed print services offering.
Print Management Software for Financial Institutions
Leading print management software solutions like PaperCut and PrinterLogic offer features that would be valuable to most financial services organizations. And, depending on what you’re hoping to achieve, your organization may benefit from using both.
That said, every organization is different, and I’m always happy to provide a custom recommendation.
What Financial Institutions Should Look for in a Managed Print Services Provider
The managed print services industry has changed over the years, and because it’s not just about making sure printers print, the provider you choose can make a huge difference in ROI.
If I were an exec at a financial institution, here’s what I’d be looking for in a print provider:
- Industry expertise and stability
- Security certifications that verify they’re following best practices
- A company that’s not beholden to a single equipment manufacturer
- Comprehensive cybersecurity, print security, and IT expertise
- Strategic partnerships with leading equipment and software companies
- A company that can anticipate print needs, not just respond to something that’s already happened
My Advice on Moving Forward Strategically
Digital transformation in financial services requires optimizing every aspect of technology infrastructure, including print management. The institutions that will get the most bang for their buck are those that take strategic approaches to both digital and physical document workflows, using advanced software solutions to bridge the gap.
This is where quality managed print services combined with sophisticated software platforms become valuable — not just for reducing costs, but for providing the data, automation, and security capabilities that support broader transformation initiatives. When implemented strategically, print management software becomes part of the digital infrastructure rather than a separate operational concern.
The key is finding providers who understand that modern print management is really about creating intelligent, data-driven operational systems that happen to include printing devices. These systems should integrate seamlessly with your existing technology stack and provide the analytics, automation, and security features that advance your digital transformation goals rather than simply maintaining the status quo.
If you’re curious about what you could (and should) be getting from a provider, click the link to read a recent case study.
