Not that small to midsize businesses don’t frequently benefit from managed print services, but complex print environments in multiple locations (think universities, regional health centers, government institutions, and more) are often the ideal case for outsourcing.
Most healthcare organizations were already struggling to keep up with rapidly evolving treatments and processes before the pandemic. They simply haven’t had the time or the resources to pay attention to their print environment. After all, patient care has to come first.
Unfortunately, when a print environment causes a disruption to normal operations, it’s often patient care that suffers most.
A Cautionary Tale
We once worked with a hospital that refused to upgrade its print security. We repeatedly recommended the upgrades, and we weren’t the only third-party to bring the problem to their attention. The hospital routinely failed third-party security audits. However, because time and resources were tight, they wanted to reserve both for improving patient outcomes.
One day, they fell victim to a ransomware attack and were forced to reroute ambulances to other hospitals — sometimes quite a distance away — for days.
Ignoring print security with the intent of providing better patient care can unfortunately have the opposite effect.
Advice for Healthcare Organizations
Internal IT teams who work in healthcare settings are notoriously overwhelmed. They have enough on their plate without having to worry about print management or print security issues. An excellent MPS provider can take a big load off of their plate while helping a healthcare organization save money, maintain compliance with HIPAA, and much more.
If you already have a provider, or you’re considering outsourcing your fleet, this is what we consider to be checking all the boxes for MPS providers that work with healthcare organizations.
Does Your Provider Check All the Boxes?
|You know that even if something bad were to happen, your job wouldn’t be at risk for choosing them
|They know how to provide customized, simplified billing
|They’ve updated their software and no longer need to do regular meter readings
|Their ticket workflows are automated, and you can manage service requests through their online portal
|You often don’t think about them at all, because everything just works
|They also have IT expertise and take a holistic approach to print management; if a print issue is caused by a connectivity problem, for example, they can still help you fix it quickly
|They are looking out for you in the long term and initiating conversations with you around cybersecurity
|Their dedicated print security team will help you patch vulnerabilities in your fleet and securely decommission your devices when they reach their end of life
|They’re knowledgeable about other ways to improve document accessibility and security, including enterprise content management solutions
|They have a proven track record of working well with clients just like you and already understand your pain points
|They won’t have to instantly scale up to properly serve you. They already have the size and expertise necessary to provide you with best-in-class service
|They don’t just talk about their initial response times. They can also attest to how often they can fix issues remotely or on the very first visit
|They’re manufacturer agnostic and can manage all of your printing equipment effectively
|Their business is solid, and you know they will be with you for the long haul
|They have certified experts and a large inventory of components and parts available for any and all emergencies
|They keep tabs on when your devices reach their end of support
|They have achieved a SOC Type 2 report specifically for their managed print services offering
|They have close relationships with top manufacturers and can provide highly competitive pricing on equipment, including industrial printers
|They participate in Group Purchasing Organization (GPO) contracts so you can leverage contract pricing that has been previously competitively bid
Interested in learning more about how we are able to help healthcare systems thrive? Read our case study below.
Read Granite Falls Health Case Study
In many ways, college kids are the same as they’ve always been. But their priorities are very different than they were 20 years ago, and they factor heavily into their choice of school.
- According to a recent survey, 45% of college students considered environmental sustainability when they were deciding on a school
- 85% said it was somewhat important for their campus to focus on sustainability
The MPS Competitive Advantage
Colleges and universities across the country are throwing millions of dollars into marketing efforts to attract top students, but may get more ROI from upgrading their MPS provider.
How? Because modern MPS software can collect reliable data on who’s printing what, and how much, some MPS providers have taken the additional step to partner with PrintReleaf — an organization that effectively neutralizes an organization’s paper footprint by planting new trees to offset consumption in a certified global reforestation project.
Is your provider a partner? Search for their name here. (Yes, you’ll also find ours.)
Working with a national print provider may offer additional benefits, such as internship and employment opportunities for students. We try to find ways to offer our clients more than the normal vendor relationship, and we’re always on the lookout for new talent. In fact, our former CEO and current chairman, Jeff Gau, was originally recruited for our sales team right out of college.
If you’re curious about what a Marco partnership can do for your college or university, the following case study outlines how our experts helped Minnesota State University reduce its print waste.
Read Minnesota State University Case Study