November 13, 2017
Teamwork and collaboration are essential elements of success in today’s business environment. And, in order to do these successfully, employees rely upon many different technologies. Employees type out emails, send text messages to one another and host instant messaging sessions that allow them to quickly collaborate without leaving their desks. While the telephone remains a staple in every office space, video conferencing is growing in popularity.
Video conferencing services make it possible for co-workers to conduct meetings with one another and clients, in a face-to-face setting, without having to be in the same room. Marco’s managed video services are cloud-based and feature-rich, enabling your team to establish a high-quality connection from any location with an internet connection.
What is Managed Video Services?
With video conferencing becoming a common collaboration technology within the business landscape, there is a need to ensure its tools and technology function as they should. In the most basic sense, managed video services allow our technicians to remotely access your AV system for troubleshooting purposes. If you encounter an issue with your audio/video system, assistance is just a phone call away.
Having managed video services allows you to eliminate communication barriers in your office. Remote employees can stay in the loop, discussing information face-to-face via video instead of over phone and email.
Benefits Managed Video Brings Businesses
AV systems are all about convenience and supporting quality communication. Oftentimes, when you open your conferencing technology, it's right at the moment you're going to use it. If something isn't working properly, it becomes an immediate problem. With managed video services, you can be on the phone with an AV specialist in a matter of minutes. It can be done at the drop of a hat, meaning there's no need to schedule ahead of time. Also, because we can access your AV system remotely, there's no need to wait for a technician to come on-site. In our experiences providing these services, we can resolve about 50 percent of the issues customers experience just over the phone.
Here's a common experience we walk people through. First, you realize you cannot project your laptop on your monitor, so, you call into the help desk to talk to an audio/video specialist. Momentarily, you're speaking with a qualified individual who understands the ins and outs of AV technology. They guide you through a few troubleshooting steps in order to diagnose and correct the issue. Once the issue is resolved, you're able to continue on with your day.
In the event that your issue cannot be resolved over the phone, you're able to schedule an on-site technician visit, right on the spot.
Managed Video Services with Marco
At the onset of your managed video partnership, Marco collects all of your equipment information. Then when you do call for assistance, we already know what specific devices and equipment you're working with. For cloud-based video services, our technicians can remote into your AV system to troubleshoot, locate the issue and fix it. This enables us to assist you even more efficiently. Our help desk is staffed with multiple AV specialists during regular business hours: 8:00 am - 5:00 pm, Monday through Friday. Learn more about managed audio/video services by contacting a Marco rep.