More often than not, customers tell me they don’t want to learn a new system or a new technology, and I get it. No one wants to access another web portal just to get their work done, and with UCaaS, you don’t have to. In this video, I explain how UCaaS is specifically designed with companies and end-users in mind. Check it out:
UCaaS is a Service
When we say “as a Service,” we mean it. We train new customers and end users on the solution, we administer the service and we manage the system. All of those components are included in the price of a solution. With UCaaS, we’re not selling a communication product; we’re selling a communication service. That’s a big difference.
Thorough Implementation
In order to onboard and implement a UCaaS solution, we take a very thorough approach. We take our time and analyze all of the different variables that can affect and impact your business communications. After all, every business is unique, so we get to know your current business communications as we develop your solution.
Before developing your UCaaS solution, powered by Mitel, we’re going to look at your current phone lines, phone numbers, toll-free lines, fax lines and any unique features needed for independent users. All the data and details about your current business communications shape how your new system is programmed. It’s our goal to develop the most effective and efficient system possible that’ll effectively reduce end-user headaches and support a seamless transition.
Ongoing Management
After a UCaaS solution is implemented and everyone is trained, we continue to manage it. Any updates, patches, additional users or service needs are taken care of, and anytime end-user issues come up, our team of voice support desk technicians are available 24/7 taking calls and helping end users.
As part of the ongoing management of your UCaaS solution, we actively seek out opportunities for improvement. For instance, if a large volume of support desk calls are about a certain feature or area of the service, it might indicate the need for addition end-user training, which we would provide. Also, as the way your organization communicates changes, we scale and adapt the solution accordingly.
An Unforeseen Benefit
If you’re interested in an overview of the benefits of implementing UCaaS, I’ve covered that here. But, one benefit of implementing a UCaaS solution is worth repeating here: enhance employee productivity. When employees are able to communicate with ease, they’re happier. A lot of frustration comes out of not knowing if, when, how and where to contact people. With UCaaS, that’s a thing of the past. And your employees will thank you for it.
If you’d like to learn more about any of these areas, or if you have questions about UCaaS, feel free to get in touch. I’d be happy to walk you through our UCaaS solution.
