Communication hurdles can seriously impact employee productivity. And for today's businesses, effective communication can mean the difference between success and failure. Business communications affect both internal and external relationships. Internally, effective communication keeps employees connected with each other, which strengthens a business's external communication with clients.
What is Unified Communications?
Unified communications integrates various communication tools into a single system, allowing businesses to more easily manage all forms of communication. It allows users to be in touch with anyone, anywhere, at any time. For example, with unified communications your employees can participate in video conferences while working from home, receive work voicemails via email while traveling and see if their co-workers are at their desks and available to take calls.
Limitations of Traditional Phone Systems
Traditional telephone systems cannot meet all the expectations and demands of your employees or clients because they no longer apply to the way businesses communicate. Traditional phone systems:
- Limit customer service - Dealing with long wait times, dropped calls, and incorrect transfers frustrates customers and employees.
- Cause downtime - Traditional phone systems represent a single point of failure. If a part of your phone system fails, the whole system becomes unavailable.
- Interfere with company growth - Expanding with traditional phone systems means purchasing more handsets, running more phone lines through the office, installing extra jacks and paying more.
Unified Communications improves employee Productivity
By integrating a full suite of communication tools in one system, unified communications improves employee productivity. Some beneficial features unified communications provides are:
1. Voice Messaging
With voice messaging your employees can record, relay, retrieve and forward voicemail and email messages from one synchronized message store.
With hotdesking, employees can share phones or even temporarily relocate to another workstation without giving up their personal settings and phone configuration.
3. Video Conferencing
Desk-to-desk video conferencing provides your employees with access to real-time, face-to-face connections, fostering personal collaboration and greater accessibility.
4. Dynamic Extension
Dynamic extensions allow your employees to be reached no matter where they are working. Employees can sync desk, mobile, remote and home phones with transfer features and remotely access reliable phone connections.
Teleworking lets employees use the same voicemail, conferencing and corporate security features while working remotely.
With unified communications, productivity and communications are unaffected by circumstances that stop traditional phone systems in their tracks. To learn if unified communications works with the way you do business, contact a Marco rep.