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    Printer Repair and Replacement is Included with Managed Print Services

    By: Dan Larkin
    January 22, 2019

    Image description: Male wearing purple shirt kneeling in front of a multifunction printer with the interior components exposed. Managed print services is still a popular topic. As more and more companies realize its many benefits, they're usually the most surprised by how printer repair and replacement is handled. Overall, managed print services brings workflow efficiencies, cost savings and ongoing return on investment. But today, we’re focused specifically on one benefit: Printer repair and replacement within Marco's Managed Print Services (MPS) program.

    Printer Fleet Management

    Printer repair and replacement can be time-consuming and costly. But entering into an MPS program places this task in the hands of a managed print provider. Here’s a high-level overview of how this program is implemented:

    • Your MPS provider conducts an inventory of your current printing fleet - across all locations of your business.
    • A detailed print history from the current equipment is accessed.
    • Your provider will discuss and record your MPS program goals (which can be unique to each location).
    • Your print provider will provide any recommendations for equipment placement.
    • Based on the items above, your provider will highlight any inefficient printers to repair or replace. 
    • From this point onward, your MPS provider will maintain, support and manage your business print environment.

    All equipment in the program will be remotely monitored using software installed on your network. This software can track multiple printing components including users, supply usage and the details related to each print job. It also tracks when a machine is experiencing technical issues and will automatically alert the provider. Often, issues are detected before anyone in your business even notices. Your provider may be able to repair the issue remotely, and if not, a service technician will be sent to make on-site repairs.

    How to Repair a Printer

    With managed print services, printer repair is covered under your service agreement. Help desk support, remote assistance and on-site technical work are all part of managed print services. You have a single phone number or email to contact whenever an issue arises, and all costs associated with printer repair are already covered. You won't experience any increase to your invoice because of repair.

    When Repair Isn’t Enough

    Image description: Woman crouching on a box in front of a non-working computer with head cradled in hands and an annoyed/frustrated upward expression.Some routinely used printers eventually become unserviceable or the cost to repair the printer exceeds the value of the device. When this happens, your MPS provider will replace it with a comparable device – at no cost to you – even if the warranty on the device has expired. MPS keeps your entire print environment functioning at its best, and part of that is replacing equipment when the time is right. 

    Print providers take into account whether repair or replacement is more cost-effective for your situation. You can also take these elements into consideration if you have any printing equipment not included in your MPS program that is damaged or underperforming:

    • How often your equipment breaks down – If your printer frequently stops working, the machine is probably getting outdated or isn’t equipped for the work it’s attempting to perform. If your machine breaks down more than a few times a year, it may be time to consider replacement.
    • Parts availability – Depending on the age and model of your machine, replacement parts for printer repair may not be available or expensive to acquire. At this time, it may be more cost effective to replace the machine.
    • How downtime affects your business – It can be costly to be without the specific piece of equipment that is broken or malfunctioning (during repair time). If this happens often, it may be more cost effective for you to replace the machine in order to keep your business up and running and your employees productive.  

    Learn more about how managed print services can benefit your business: 

    What are Managed Print Services? Download Our eBook

    Topics: Managed Print Services, Copiers & Printers