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    How Technology Helps Business Growth: Customer Case Study

    By: Dustin Bonn
    January 21, 2019

    As businesses grow, their technology needs to scale and grow along with them. But with the increasing complexity of business technology, it can be difficult to know which options fit your specific needs. That's where we come in. Businesses seeking help with business growth and technology have a lot to benefit from working with Marco for Managed IT Services.

    Before we dive into the customer case study, take a moment to watch this video I put together to give you a better idea of how my team and I help and support businesses as they continue to grow and scale: 


    Now that you have an idea about how we help businesses map out products and services around the types of initiatives that will help them achieve their growth models and alleviate issues and pain points, let's take a look at a real customer's experience working with Marco for Managed IT Services

    Managed IT Services Customer Case Study

    Orion Associates first implemented a Managed IT Services program because they knew that technology and its management would enable them to accomplish their priorities and remain efficient. 

    Orion Associates

    Orion Associates - How Technology helps business growthOrion Associates is a management services company with expertise in the finance and human services fields. Affiliated with a family of other social services companies - Zenith, Meridian and Orion ISO - Orion employs individuals who specialize in providing financial, program, quality assurance and training services for group homes, in-home services and the elderly. They have offices in St. Cloud and Golden Valley.

    For Orion Associates, taking care of people is a number one priority. So when it comes to their day-to-day IT needs, it just makes sense to outsource them to a qualified technology provider.

    Managed IT Services Program Implementation

    Orion Associates has used Managed IT Services for several years. As their Managed IT Services provider, we deliver network maintenance and monitoring services, security updates, software updates and unlimited help desk support for over 100 computer users. Here's how it all started... 

    Orion-1Toni Thulen, in addition to her Chief Financial Officer responsibilities, assumed the duties of managing the company's technology needs. This is common for many organizations to start this way because it is more cost-effective to have a current employee manage these responsibilities instead of adding a full-time employee or an internal team of IT experts.

    As Orion Associates grew and added more computer users, Thulen needed additional assistance to keep their systems running smoothly and provide help desk support. Initially, they added an IT person to their staff to perform those functions. "Even though we had an IT person on staff, I was still very involved and found out that one person can't know and do everything," said Thulen.

    Realizing the need for additional support and expertise, Orion Associates turned to a Managed IT Services provider for these resources. "Our IT provider supplies an array of knowledge for not much more than the cost of having an IT person on staff. Their team is collectively working on our behalf, plus their combined knowledge far exceeds the talent of just one person."

    It took about six months to transition all of their employees IT questions and issues to their IT providers Help Desk, instead of interrupting internal staff. "People had to be trained to rely on our Managed IT Services provider. Now, every time they call to get help, it turns out to be a positive experience. It also saves our internal employees time trying to assist others with IT issues."

    Orion receives status reports from their IT provider that includes help desk utilization, call volumes and network health checks. The Managed IT Services team also provides the company with the following:

    • Semi-annual review to analyze their network and help desk data
    • Assistance determining future business needs
    • Strategic technology roadmap

    Technology was something Orion Associates didn’t want to worry about, so they found a team that would worry for them. Most companies find that a Managed IT Services program can administer technology responsibilities much more effectively and efficiently than an internal staff of one or two, in addition to providing supplementary resources and expertise. Thulen said, “I believe in the long run, Managed IT Services has saved us a lot of intangible things, such as time. Implementing a Managed IT Services Program has been one of the top three best business decisions I've made over my 30-year career in management. I would recommend it to anyone!”

    For Technology in Business, Know Your Options

    How Technology Helps Business Growth: Customer Case StudyAs there are countless types of options available that accomplish similar goals, we help businesses understand which model will best benefit them moving forward. We have a complex understanding of all the different flavors of hardware available and which ones do certain things better than others. When you work with Marco Managed IT as a strategic IT provider, we bring our expertise and experience to deliver a cloud-type solution capable of supporting the business growth you'd like to realize.  

    If I could tell businesses facing IT-related hurdles one thing, it'd be this: you're not alone. All businesses find themselves in this type of situation at some point, and my team has the resources and the people to support and help you develop, implement and manage the right technology roadmap for you. 

    Check out our CIO’s Guide to Managed Services to find out what would work for your business. If you are wondering how a Managed IT Services Program could benefit your business, connect with a technology advisor.

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    Topics: Managed IT Services