How Do I Know if Marco Should Be My Managed IT Partner?

By: Dustin Bonn
October 10, 2022

The good news is there's no shortage of companies offering IT services to organizations of all sizes. The bad news is that finding the best one for you can be difficult, especially if it’s your first time working with an IT provider.

Here's why I think — and I hope you’ll agree once you read this blog — Marco is the best choice for Managed IT Services… 

6 ADVANTAGES OF PARTNERING WITH MARCO FOR MANAGED IT SERVICES

Okay, I might be slightly biased. But hear me out — as one of the top technology providers in the country, my team hears what clients say when they’re dissatisfied with other providers. Managed IT isn’t something you want to have go wrong — ever.

At Marco, we offer a comprehensive approach to Managed IT. But what does that really mean in practice? Quite a lot, actually. Marco’s fully-managed IT solution, called AmplifyIT, is likely to save you some big headaches down the road for six reasons.

1. PROVEN TRACK RECORD AND INDUSTRY EXPERIENCE

Your call is very important to us. No, really.

We continuously collect data, perform analytics, and report findings back to our clients. All of our Managed IT clients also receive a business review every six months. These comprehensive reviews offer a window into what is and isn't working within your organization. We can identify areas of frustration by tracking high ticket volumes, equipment that needs to be updated, and employees who require additional training.

We’ll take the extra time to catch small problems so they don’t turn into big ones.

Furthermore, our goal is to give you best-in-class service every time. And the only way you can do that as a company is to track our performance in detail. If you ever experience an issue with our service in any way, your issue won’t fall on deaf ears. We’ll take it seriously and work hard to make it better next time.

2. A TRUE PARTNERSHIP

We call ourselves a trusted technology partner because a partnership is exactly what we provide. We don’t just keep your workplace technology up and running. We believe our job is also to tell you when a better solution is available, keep you informed when a tool you’re using is reaching its End of Life (EOL), and let you know if we spot a new cybersecurity threat, so you can stay one step ahead instead of responding to endless disruptions.

You’ll always get the final say in how you’d like to move forward. But with us, you won’t be caught unaware.

We also believe that a huge part of our job is to listen and ask thoughtful questions, so we can get to know your organization inside and out and make good recommendations for you. No two organizations are alike, and we make it our mission to design a solution that’s going to be the best fit for you and no one else.  

3. EXPERTISE IN EMERGING TECH

We stay up-to-date with any and all IT regulation changes across each of the industries we serve. When new software and services emerge, our team can determine whether or not they will be helpful to your organization and advise you on whether or not to adopt them.

4. DEPTH OF STAFF

Ever notice how everything goes wrong the moment your best IT person is on vacation? When you work with Marco for your Managed IT needs, you’ll have an entire team dedicated to taking care of your business's IT. That means your IT is not dependent on a single person that may retire, take a vacation, or find employment elsewhere.

Our US-based staff of over 650 certified systems engineers and technical representatives can safeguard your data and keep your technology up and running, so you won’t have to worry about an after-hours emergency getting in the way of the next day’s business.

5. SECURITY

Many managed IT services providers invest in getting a SOC 1 report. If yours doesn’t, that’s a red flag. SOC is pronounced like sock, and stands for System and Organization Controls. Don’t worry — you don’t need to remember that. In our business of managed IT, getting a SOC 1 report should be the bare minimum. But a SOC 2 is very important.

A SOC report is a verification from a third party that a managed IT company is basically doing what it said it would. A SOC 1 report means that an independent auditor has verified that a managed IT provider is doing what it said it would at a certain point in time.

A SOC 2 Type 2 report is harder to achieve. It means that a trusted third party has verified that a managed IT company is living up to its promises over a period of time and is also providing best-in-class cybersecurity.

You’ve probably guessed where I’m going with this. Marco has taken the extra step of getting a SOC Type 2 report, so you’ll know that your critical infrastructure and sensitive data are secure when you work with us. In our industry, this is often considered going above and beyond. In our current cybersecurity climate, we think achieving a SOC 2 Type 2 report should be considered standard.

Regardless of whether or not additional privacy protections are required by your state or a regulatory agency, you deserve to have your data protected, and so do your employees, your customers, and your stakeholders.

6. SIMPLE PRICING

If you’ve shopped around, you’ve probably noticed different pricing models for Managed IT services. Some plans charge less per month, but should you have an emergency, you’re going to pay through the nose. Unfortunately, that pricing model incentivizes managed IT providers to give you the bare minimum of service to keep you running and then make a huge profit when something inevitably goes wrong.

Our Managed IT Services are priced per user. We chose to price by user because this model ensures that our clients will always know how much they’ll be investing. It also allows us to function like we should — a true technology partner that is tasked with helping clients avoid emergencies, not one that profits from them.

Before you sign anything with anyone, it’s important to understand what you’ll be paying for and if that model makes sense for your organization.

CONSIDERING GETTING A NEW MANAGED SERVICE PROVIDER?

If you’ve read this far, I’m guessing you either don’t have a managed service provider (but you think you might need one), or the one you’re currently using is making you wonder if you’re getting what you need.

Hopefully, you’re having these thoughts before you’ve faced a significant disruption to your operations and not after. But either way, our IT experts are always eager to talk about how our service is fundamentally different and why we’re passionate about taking excellent care of our clients — now and always.

To learn more about how your business can benefit from what we do, contact a Marco rep.

Learn More About AmplifyIT Services Contact a Marco Rep

Topics: Managed IT Services