Cloud Voice

UCaaS or VaaS: Which Phone System Fits You?

You may have heard of Hosted VoIP as a service offering for operating and managing your office phone system, and that would be correct. Well, we’ve coined the term Cloud Voice because it is more “all-encompassing” than Hosted VoIP Service itself.

Cloud Voice is so much more. At Marco, it is a portfolio of communication platforms. This approach allows you to take advantage of the latest communication features with simple and affordable monthly payments. You can unite local and remote staff for meetings, chats and conference calls through a fully integrated solution - like UCaaS or VaaS - for all devices.

It’s the ideal option for businesses who want all the latest features and options without having to manage on-site hardware. Cloud Voice makes supporting multiple offices easy and eliminates the need to manage maintenance and service contracts.


UCaaS or VaaS?

You know you could use Cloud Voice, but now which option fits your business best?  

UCaaS: Unified Communications as a Service

UCaaS is like Hosted VoIP on steroids.

Marco’s UCaaS gives organizations access to the latest integrated applications such as real-time web and audio conferencing, mobile applications, softphones, contact center, presence and secure instant messaging. And as a hosted service, organizations hand over a significant portion of maintenance costs and all of the worry to Marco.

With UCaaS, it’s easier than ever to bring together local and remote staff for face-to-face web meetings, group chats and conference calls.

UCaaS Features

With fully integrated mobility solutions for smart phones, tablets, laptop and desktop users, UCaaS enables you to leverage powerful features and benefits including:

  • Cloud-based, enterprise voice communications
  • Advanced unified communications
  • Mobile solutions - Windows, iOS and Android
  • Audio, video and web conferencing and collaboration
  • Contact center and call recording

We recommend UCaaS for client environments with 20+ users and for businesses with multiple location/10+ users per location that have advanced mobility and collaboration needs.

Powered by Mitel

Mitel Logo

Our UCaaS services are built on the reliable portfolio of Mitel software solutions and Mitel hardware devices. Our service technicians are Mitel Certified, so if you ever need help, they'll be there.

VaaS: Voice as a Service

Until now, if you were a small to medium business (SMB) with dozens of users and you wanted to add the latest enterprise-wide features to your phone system, your best option was to buy or lease a centralized call routing system or PBX (Private Branch Exchange) that’s managed on-site.

With Marco VaaS, small and medium businesses alike can enjoy the benefits of Voice over IP (VoIP) without the capital investment of buying and maintaining their own equipment. VaaS builds advanced business voice features and professionally maintained data centers, helping businesses like yours transform communications and improve productivity. With a simple and affordable monthly investment, businesses benefit from the latest enterprise capabilities, while Marco manages and monitors your system 24/7.

VaaS Features

  • Provides high-quality, reliable cloud-based telephony service
  • Offers advanced PBX features and mobility options
  • Offers the flexibility to easily scale up or down
  • Offers minimal capital expense
  • Offers total control with your own VaaS web portal

We recommend VaaS for client environments with 5-50 users per location that have common VoIP telephony requirements.

Learn More About Managed Voice