Servers, Software Updates, Support, Patching... Let Us Handle It

By: Marco
December 20, 2017

Today's unified communications solutions are complex and feature-rich. They seamlessly integrate different streams of communication - email, chat, voicemail, text and more. Beyond this, they make working remotely and communicating with different devices simple. With all of the features and capabilities of unified communications, it must be an IT support nightmare, right? Not even close. 

Unified Communications as a Service

Servers, Software Updates, Support, Patching... Let Us Handle ItWe offer unified communications as a service (UCaaS) so that our customers don't have to deal with things like software updates, maintenance and support. Instead, the only thing they have to do with UCaaS is use it.

When you implement UCaaS within your organization, Marco takes care of all of the design, setup and training. Then, once the service is up and running, we handle any and all ongoing maintenance and IT support needs. 

UCaaS Made Easy

Beyond the best-in-class features and capabilities, many businesses decide to implement Marco's UCaaS because we make it so simple for them to consume the service. Patches and upgrades are always on-time and you're always working with the most up-to-date version available. This way, all of the day-to-day issues that could impact your business communication are non-factors. 

Responsive Support

Beyond routine maintenance, Marco's UCaaS also covers your service needs. Whenever a user problem occurs or something just isn't working properly, it takes a simple call or email to start resolving the issue. There's no need for your internal IT staff to spend their time troubleshooting. Instead, our help desk experts can identify the issue and get it fixed. Most often, any problem can be resolved remotely, and if not, an on-site technician can be dispatched to your location. 

Our UCaaS solution is developed by Marco and powered by Mitel. By using Mitel's market-leading unified communications products, we're able to provide our customers with communication solutions that are cross-platform and cross-media. Marco's engineers and technicians know Mitel's products inside and out, and they are able to develop, implement, maintain and manage a communication solution that is just right for your business needs. 

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Topics: Phone & Collaboration