Company Overview
What started as a one-man shoe repair shop in 1954 had grown into a multi-million dollar specialized rubber product manufacturer serving agricultural and industrial businesses worldwide.
WCCO Belting, Inc. built its reputation on expert engineering and a history of innovation — and when it came to protecting its people and operations, it held its technology partners to the same standard.
The Challenge
WCCO Belting's existing surveillance system was failing.
Analog cameras had begun to deteriorate, producing pixelated, low-resolution footage that made it nearly impossible to identify individuals on screen. For a management team that needed to review incidents with confidence, the system simply wasn't doing its job.
They needed:
- Clear resolution
- An intuitive dashboard
- A responsive partner
Jeremy Wallender, IT Manager, WCCO Belting, Inc., states:
"We needed someone with the ability to work with us and meet our requirements and timeline. We were familiar with Marco and its reputation, and we decided to pursue a partnership. Marco could get someone here quickly, within the same day or next if need be. Their service responsiveness is exactly what we needed."
The Solution
Marco recommended and implemented a March Networks video surveillance system — a solution that stood out immediately during the vendor evaluation process. Marco also worked closely with WCCO to establish a clear implementation timeline and committed to seeing it through. On-site training was provided so staff could navigate the system and understand its full capabilities from day one.
"Everyone involved in the vendor demonstrations had a favorable opinion of the March Networks interface that Marco provided. It was easy to navigate and understand. Marco's knowledge and expertise was top notch. Their recommendation was the right fit for our surveillance needs. They knew exactly what needed to be done. The implementation team was knowledgeable and knew the ins and outs of the system. There wasn't a question we asked that Marco didn't know the answer to."
The Results
The impact was immediate. With high-resolution footage and an interface the team could actually navigate, WCCO had the clarity it had been missing. The value also didn't stop at go-live. WCCO continues to rely on Marco for ongoing service and support — and the experience across every phase of the engagement has held up.
"We will no longer have to guess about what happened should there be an incident," Wallender concludes. "We needed the ability to actually see the details in our videos. Marco was able to provide us with a system that had the desired clarity. From working with us on pricing and the timeline we had for implementation and training, to the on-going service we receive, every expectation is met by Marco and we couldn't ask for anything more."
Key Takeaways
A surveillance system is only as good as what it can show you when something goes wrong.
For WCCO Belting, the old system had become a liability — footage that couldn't hold up when it needed to. The right solution wasn't just better cameras. It was a partner who understood the requirements, recommended the right fit, and delivered on every commitment from sales through implementation to ongoing support.
If your surveillance system is overdue for an upgrade — or you're not sure what a modern physical security solution could do for your operations — our team can help you find out.
