“Marco found areas where we were repetitive, where we could remove a printer and consolidate what we had. They also elaborated on getting an updated fleet, so we could be working with the newest operating systems,” said Kyle Breitkreutz, Director of Technology for ISD 748.
Print savings also played an instrumental role with the decision in moving forward with Marco.
“We looked at each printing location and learned how Marco managed its toner supply. Having to purchase toner specific to the model was a major frustration for us. When that model would go obsolete or stop working, a great amount of money was wasted because we had toner stocked on our shelves that we could no longer use.”
Together, the Marco team and Breitkreutz’s team came up with solutions that would meet their need to create a more efficient environment. The implementation process was done over the course of the summer without any down time. Breitkreutz commended Marco for how quick and efficient the implementation took place.
“The fact that I no longer need to have our staff managing our current fleet is very valuable to me. It’s freed up my IT staff from doing print jobs and allows them to focus on teaching and learning with our staff in the school district”
Once Marco’s Managed Print Services were in place, ISD 748 experienced a tremendous decrease in its print volume.
“With the consolidating that we did, we went from 11 million copies to 9 million copies, thanks to Marco and the processes that we put in place. We also did one-to-one...and are doing more electronic collaboration and sharing,” said Breitkreutz.
ISD 748 also had concerns that it would have lengthy down times. Keeping the machines up and running is vital to the district’s students and staff.
“Every time we’ve made a service call to Marco, they’ve had support at the school by the end of the day. And toner arrives when there is 15 percent left. This is part of the functionality we’ve come to expect, but also don’t take for
granted,” expressed Breitkreutz.
As the relationship continues to grow, Marco and ISD 748 keep abreast of the latest technologies.
“We meet with Marco twice a year to review our printing plan. We do this to make sure we are on pace with our calendar year and we also get updates from our technology advisor on what new technologies and efficiencies are available.
Marco has been fantastic with knowledge on the area. When we remodel current schools and begin building a new high school here shortly, we’re already planning on what we’re going to do with Marco,” Breitkreutz explained.
As an overall technology partner, Breitkreutz said he couldn’t be happier with the service Marco provides.
“The job that Marco does in support, communication and sales is unmatched for copiers, AV equipment, phone support and everything we use Marco for.”