RIDES is a nonprofit public transportation provider servicing nine counties in northwest Iowa. The organization is funded by the state, counties and passenger fees.
RIDES felt that its previous managed IT solution wasn’t working and that they were being underserved for the investment, so the company made the decision to go out to bid for a new IT solution. After using a point system to evaluate the submitted proposals, RIDES awarded Marco the project based on criteria such as organizational structure and size of the firm, qualifications of the IT team and the understanding of work and time to complete the project.
The most important benefits that Sam Johnson, Chief Financial Officer of RIDES, felt that Marco presented and conveyed was the investment and knowledge of the IT world that Marco representatives, Dustin Bonn and Chad Ronshaugen, displayed to them and the experience of the large, well-staffed company.