Managed IT Services

IT Support to Benefit Businesses

Just about any area of your business can be hectic and prone to stress, but there's a special kind of pressure that accompanies IT Security. This pressure is consistent across all types and sizes of businesses. When a server goes down in the middle of a workday, it means instant losses in productivity and eventually sales. Plus, fixing a down server can be disruptive and confusing; it can even leave your data vulnerable.

Besides keeping your technology up and running, IT professionals face constant pressure to stay one step ahead when it comes to new technology, industry best practices and security. And don’t forget about the end-users. They need help and guidance as they learn how to use your business technology while keeping sensitive data secure. With all that, it's no surprise there’s a growing number of businesses choosing to work with Managed IT service providers. You have more than enough on your plate.

IT Outsourcing Without the Stress

Marco's Managed IT Services can provide stressed-out IT staff with real-time relief. We offer high-end expertise to help you manage your infrastructure while providing a friendly voice at the end of the line. By helping manage day-to-day maintenance and support responsibilities, organizations are able to run their businesses safely and effectively.

With Managed IT Services, organizations stay up-to-date with the latest business technologies without adding expenses. Managed IT clients receive enterprise-scale IT support and regular maintenance upgrades to their IT infrastructure.

Since Managed IT allows businesses to hand over the responsibility of infrastructure issues, connection problems and software downtime to a Managed Services provider they’re no longer tasked with patching together solutions or crossing their fingers to hope this next fix is the right one. With the burden of office support taken off the shoulders of your internal tech department, your IT team is able to focus on efforts that move your business forward, like building a technology roadmap and implementing vital initiatives to reach your intended goals.

Enterprise-Level and Small Business Security Support

Marco’s Managed IT Services are developed to fit the needs of businesses of all sizes. We work with enterprise-level organizations that want to eliminate the time-consuming, day-to-day tasks for their internal staff. On the other end of the spectrum, small businesses that don’t have an information technology department can outsource IT help through Managed Services. Talk about efficient.

Any business, regardless of size, has probably struggled to recruit and hire internal IT staff who have the right capabilities and qualifications for the organization. Managed IT Services is a cost-effective, long-term solution for businesses experiencing staffing issues. From small business support to enterprise-level organizations, Managed IT can be as comprehensive as you need it to be. 

IT Expertise with a Proactive Approach

With over 750 factory-trained, certified systems engineers and technical representatives on staff, we don’t outsource our services. Our network of professionals is certified at the highest level for all areas of expertise. Because we put in the effort to know your technology inside and out, we're qualified to fix problems on the spot instead of running through checklists.  

Many of our clients wonder about the comparison of break/fix versus Managed IT Services. Break/fix is a model where solutions to IT problems are figured out after a problem has already occurred. If you’ve ever encountered a broken piece of business technology and worked to solve it, you’ve experienced break/fix. In other words, break/fix is a reactive way of managing IT needs. This automatically puts your business at risk.

The Managed IT model, on the other hand, is a proactive approach to business IT. With the use of 24/7 monitoring, Managed IT makes it possible to find small issues before they become big problems. Instead of waiting for something to break, we figure out which areas are vulnerable and fix them before a large problem occurs. Managed IT is anything but break/fix.

No Worries, You're Covered

Most providers only support certain components in their Managed IT plan. They'll cover these desktops and those servers, but not this router or that switch. Marco is not most providers. We’re different. It doesn't matter what hardware or software you're using; we'll provide support. This means you never have to worry about which vendor is maintaining what technology. We've got you covered.

Managed IT Services makes it possible to outsource the day-to-day technical management of a business. As a proven, strategic method for advancing operations and cutting expenses, businesses of all sizes find value in outsourcing IT. Take a look at the individual components that make up our Managed IT Services offering.

End User Support

End-User Support

In a lot of ways, IT outsourcing is only as good as its Support Desk. Unlimited help from technical Support Desk experts who can resolve everyday computer-related issues is priceless in today’s tech-heavy world. We provide support for any questions related to your organization's office technology—login authentication, connectivity issues and application support—including networks, PCs, and Microsoft applications. For even more peace of mind, our Support Desk is available 24/7.

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Network Management

Network Management

We monitor the devices within your network environment to immediately detect and resolve any potential network difficulties. Network management includes unlimited, quick and friendly technical assistance for your computer users and network administrator. If a network issue can't be resolved remotely or over the phone, a Marco engineer will be on-site to resolve the problem as soon as possible. With our network management services, your end users have access to routine monitoring, trained IT professionals and optimized operations.

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Desktop Management

Desktop Management

Desktop as a Service, or DaaS for short, is how many of today’s organizations are bringing their business technology into the future. Sound unusual? It makes sense. If you’ve ever wondered how employees can work remotely — whether they’re on the road, attending a conference or working from home — without limiting their access or compromising security, the answer is Desktop as a Service. DaaS grants secure, remote access to all of the databases, networks and applications that were previously only accessible using hardware physically in the office. It offers a consistent user experience, regardless of which device your team relies upon for connectivity.

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Contract Pricing

Contract Pricing

For businesses looking at Managed IT, there are two common pricing models: pricing per user and pricing per device. Here at Marco, we use a price-per-user model. This way, our customers always know how much they’ll need to invest in their service. We’ve found this method gives our customers a more consistent budgeting method and eliminates any unexpected price increases. By pricing per user, businesses can easily budget for growth.

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Tools and Resources

Tools and Resources

If you’re curious about Managed IT Services, we have a comprehensive selection of tools and resources that can help you determine if your business would work more effectively with a Managed IT partnership. We’ve included all types of helpful content — from blogs and videos to checklists and eBooks. And we’ve gathered many different viewpoints to help paint a clear picture. 

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FAQ

FAQs

For those of you with questions about IT outsourcing and its impact on office technology, take a moment to review our FAQ section. There’s a good chance that we’ve already included the answers to many of your questions, providing you with the information you need to get a head start. If not, don’t worry. We’re always just a phone call away.

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