Hill Top Home of Comfort - Managed Print Services

Company overview

Hill Top Home of Comfort is a 55-bed skilled nursing care facility located in Killdeer, North Dakota. Hill Top provides appropriate nursing care in a comfortable atmosphere. The establishment of Hill Top Home has made it possible for people in the community and surrounding areas to remain “at home” while receiving nursing care. Their mission is to provide compassionate care that extends and enhances the quality of life for residents.

The problem

Hill Top Home of Comfort, a 75-patient nursing home, was running its print environment the same way it was running everything else in its technology stack: piecemeal. Multifunction devices, printers, and supplies came from a mix of brands, accumulated over years with no one managing them as a fleet.

Administrator Gerry Leadbetter and the staff were already stretched thin on technology issues elsewhere in the building — outdated, mismatched equipment was the norm, not the exception, and print devices were part of that pattern rather than a system anyone had planned. Without a consistent fleet or a way to track usage and supplies, staff couldn't tell what Hill Top actually needed versus what it was just maintaining out of habit. For a small facility with no dedicated IT staff, every mismatched printer meant one more device eating into time that should have gone to patients, not equipment.

After their Marco Technology Advisor established a plan, they implemented Managed Print Services at the nursing home. Leadbetter explained that they didn’t dislike their prior print services provider, but wanted Marco to handle all their needs.

“We have it all under one umbrella and saved some money doing it. Managed Print came along with the Managed IT, and it integrated everything for us, so we can print from anywhere in the building.”

Stephanie Harderson, a nurse at Hill Top, also values the enhanced printers and copiers. “I have a larger computer in my office, and it tells me how many pages I have left.”  She finds the email, print, fax, and scan capabilities useful too, which every staff member can easily use—thanks to the intuitive designs. “Once you know the capabilities in one state-of-the-art machine, it’s nice to have. You know when a job is complete or when it fails.”

Automatic toner and ink replacements are another plus. “We don’t have to carry a lot of supplies on hand. That has been a good road,” Leadbetter said of their Managed Print Services.

Besides the automatic ordering and increased functionality, the multi-function devices save time and improve efficiency. If a rare issue arises, they call Marco’s support desk and quickly have the problem solved either remotely or on-site.

“Anyone can come sell you stuff, but it’s what you get down the road. Our sales rep and network systems engineer and the rest of the team at Marco, they are always there for us,” Leadbetter said.

Before, Hill Top didn’t have the reliability of specialists to help solve their technology issues, but Marco gives the 24/7 support the medical facility requires.