Hill Top Home of Comfort is a 55-bed skilled nursing care facility, located in Killdeer, ND. Hill Top provides appropriate nursing care in a comfortable atmosphere. The establishment of Hill Top Home has made it possible for people in the community and surrounding areas to remain “at home” while receiving nursing care. Their mission is to provide compassionate care that extends and enhances the quality of life for residents.
Hill Top Home of Comfort in Killdeer, North Dakota serves 75 patients in its nursing home facility. The staff at Hill Top took their computers to the repair shop every few weeks. Their wireless Internet cut out often, leaving staff to their back-up matrix software.
Hill Top’s administrator, Gerry Leadbetter, said he felt frustrated by the unreliable technology. “In electronic medical records, IT is so important to have working. Our wireless was a huge problem in our building,” said Leadbetter.
Employees couldn’t access patients’ medication and treatment lists without fear of the wireless service crashing. Stephanie Harderson, a nurse at Hill Top, said their Internet and computers experienced issues frequently. “We use Matrix care, and that system requires good Internet because that is where all of our nursing charting is and it’s how we deliver all of our medications.”
Hill Top’s Internet provider attributed the problems to the company’s computers. “Every other week, we were having to take this computer or that computer in, and it just started adding up. It was $200 here and $500 there,” Harderson said.
Hill Top’s technology expenses spiked due to their outdated machines. Harderson remembers the wiring in the building wasn’t properly completed. She also realized they used old, mismatched equipment, such as monitors, keyboards, processors, servers and printers of various brands.
Even more, their primary server was out in the open, atop a filing cabinet. Every staff member used the same password. “It was very unsafe,” Leadbetter said.
When they couldn’t stand the unpredictable equipment anymore, they turned to Marco. Leadbetter received a reference from a colleague, and he called Marco for assistance right away.
“We had a lot of problems. I think our technology goals were to be secure and have a reliable system. Those two were on the top,” Leadbetter said.