Hill Top Home of Comfort is a 55-bed skilled nursing care facility, located in Killdeer, ND. Hill Top provides appropriate nursing care in a comfortable atmosphere. The establishment of Hill Top Home has made it possible for people in the community and surrounding areas to remain “at home” while receiving nursing care. Their mission is to provide compassionate care that extends and enhances the quality of life for residents.
Hill Top Home of Comfort in Killdeer, North Dakota serves 75 patients in its nursing home facility. The staff’s tasks became more difficult due to unreliable technology. To start, they took their computers to the repair shop every few weeks. “Every other week, we were having to take this computer or that computer in, and it just started adding up. It was $200 here and $500 there,” said nurse Stephanie Harderson.
Hill Top’s wireless Internet cut out often, leaving the staff to their back-up matrix software. Their printers and copiers lacked advanced features, such as scan to email and print volume by user. Their phone system needed updating. And none of their devices were speaking to one another.
In addition, all staff members had the same password. Their server was out in the open, atop a filing cabinet. “It was very unsafe,” said Administrator Gerry Leadbetter.
Harderson explained their Internet and computers experienced issues frequently. “We are with Matrix care, and that system requires good Internet because that is where all of our nursing charting is and it’s how we deliver all of our medications.” Employees couldn’t access patients’ medications and treatment lists without fear of the wireless service crashing.
Leadbetter said he felt frustrated by the unreliable technology. “In electronic medical records, IT is so important to have working. Our wireless was a huge problem in our building,” said Leadbetter.
While imploring their Internet providers and sending multiple computers in for repairs, the staff tried to continue without trustworthy devices. “We finally decided we needed a whole new plan. I was tired of living up here day and night,” Leadbetter said.
On top of its IT issues, Hill Top had an outdated print fleet. With a dozen printers and two copiers, staff prints sheets for doctor’s visits and appointments, calendars, schedules, etc. “Our newest machine was probably at least ten years old,” said Harderson.
When they couldn’t handle the unpredictable equipment anymore, they turned to Marco. A colleague at another medical center recommended Marco to Leadbetter, who then called for assistance right away.
“We had a lot of problems. I think our technology goals were to be secure and have a reliable system. Those two were on the top,” Leadbetter said.