Marco Managed Print

Organizations today need simple and productive ways to manage their business. Marco offers a unique approach to managing your print devices and supplies and extending the life span of your assets with our Managed Print Services.

From providing your printers, multifunction devices, and supplies...to tracking toner usage and document output...to supporting your applications, we can help manage your print environment through three tiered levels of printer service and support. Marco's Managed Print Services give you the flexibility to adjust plans as your needs change and to stay current with changing technology. Contact your Marco technology advisor for plan options.

Discovery

• Complete HP device discovery
• Implement monitoring/management tools
• Conduct on-site survey
• Document locations devices
• Capture meter readings

Management & Monitoring

• Live help desk support
• On-site service and support from trained and certified technicians
• On-line access to service call status/history
• Automatic supply ordering and shipment
• Proactive network maintenance

Reporting & Analysis

• Detailed summary of:
  • Service call history report
  • Supplies order report
  • Device utilization report
  • List of devices and utilization charts
  • Average monthly copy/print volume
• Analyze usage, deployment, and overall performance of print environment

Performance Improvements

• Recurring business review every six months
• Printer replacement
• Maximize resources and help plan for future growth
• Make informed decisions on equipment additions

Help Desk Support
Marco's knowledgeable help desk representatives are available Monday-Friday from 8:00 a.m.-5:00 p.m. Help desk support includes:

• Printing or scanning software-related issues as it applies to the imagers.
• Changes to your network such as: replaced or upgraded workstations and/or servers, IP address changes, etc. that require reconfiguring your imager(s) on your network for printing.
• New or upgraded end user software.

Printer Replacement
If for any reason Marco determines your HP laser printer becomes unserviceable or the cost of a repair exceeds the value of the device, Marco will replace the HP printer with a comparable device at no charge.

Automatic Supply Ordering and Shipment
Marco's automatic supply ordering system is designed so you never have to worry about running out of copier/printer supplies again. The system automatically monitors your toner usage and generates an email to Marco when toner for your devices is getting low so we can ship them to you automatically as needed.

Recurring Business Review (RBR)
Marco's Managed Print Services RBR is a process that provides a proactive collection of information about your copy/print devices through monitoring software and Marco's Client Care team. We monitor your copy/print environment and help you efficiently track and manage your device maintenance, toner supplies, and usage patterns. An RBR meeting is conducted every six months to provide you with a detailed executive summary that includes:

• Service call history                
• Supply order history
• Device utilization report
• List of devices and utilization charting
• Average monthly copy/print volume by device
• Marco agreement and contract coverage