M:Powering Todd Imdieke

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Todd Imdieke - Marco
Marco has been doing this m:powering thing for a long time. I recently completed my 28th year as a Marco employee/owner. A moment I’ve never forgotten occurred many years ago. I was in a service dept. meeting. That was back when ALL our techs (about 30 of us) fit into 1 small conference room. We still had typewriter techs back then! At 1 of these monthly meetings we had a training session pertaining to ‘a moment of truth’. A main point of emphasis was that when we were servicing a customer’s machine in their office, we ARE Marco. We were encouraged to make decisions on our own instead of telling the customer 'I have to check with my manager.' As a young tech, this was very m:powering to be trusted to make significant decisions that were in the best interest of me, Marco and our CUSTOMER!
Todd Imdieke
Copier Setup Team Leader
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